Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Education and Training
Timeline
Generic
Yusra Jamal

Yusra Jamal

Mississauga,ON

Summary

  • Web developer with hands-on experience building projects using HTML, CSS, and the MERN stack.
  • Motivated and adaptable professional with a strong foundation in customer service and administrative support from roles at Sephora and Chipotle.
  • Skilled at multitasking and staying organized in fast-paced environments.
  • Contributed to digital content creation, website management, and social media strategy through roles at HR Metrics and N-Apparel.
  • Passionate about supporting the community through volunteer work with the Ontario Senior Forum and the City of Mississauga.
  • Brings an independent, client-centered approach, and values working in diverse and inclusive spaces.

Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support

Renewed Computer Technology
Mississauga, Ontario
05.2024 - 02.2025
  • Communicated with clients via phone, email, and chat to troubleshoot technical issues and identify solutions
  • Delivered clear, step-by-step guidance to help users operate hardware and software
  • Consistently exceeded performance KPIs and was recognized as a top performer for efficiency and problem-solving

Operation Consultant

Sephora
Mississauga, ON
10.2023 - 01.2024
  • Managed inventory and replenishment to ensure shelves were always stocked and products were easily accessible, reducing delays and improving customer experience
  • Consistently exceeded monthly sales targets by upselling products and providing tailored recommendations based on customer needs
  • Organized merchandise displays and stockrooms to reduce product loss.

Front of House Trainer

Chipotle
Mississauga, ON
02.2022 - 09.2023
  • Provided excellent customer service by ensuring a positive experience for guests at Chipotle
  • Led training sessions and mentored team members, fostering a collaborative work environment and developing strong leadership and communication skills.
  • Developed effective problem solving skills through resolving customer issues and operational challenges at Chipotle.

Content Creator

N Apparel
Https://negativeapparel.com/
10.2021 - 12.2021
  • Crafted engaging content strategies for Instagram and Facebook, driving a significant increase in followers from 50k to 200k within a month.
  • Consistently created daily Instagram posts and 4-5 Instagram stories, maintaining a high level of audience engagement and brand visibility.
  • Analyzed metrics regularly to measure campaign performance and effectiveness, making data-driven adjustments to optimize strategy.
  • Proficiently edited videos using Adobe Rush to create compelling visual content that resonated with the target audience.
  • Conducted in-depth industry research to generate innovative content ideas, ensuring brand relevance and audience engagement.

Web and Graphic Designer

The HR Metrics
Https://thehrmetrics.com/
08.2019 - 09.2021
  • Designed marketing materials including flyers, brochures, annual reports, and website media, ensuring a consistent brand image across all platforms.
  • Managed website in Wordpress with content updates, keeping all marketing material current and relevant to maximize audience engagement.
  • Collaborated with marketing managers to understand the target audience, adjusting graphic materials accordingly.
  • Achieved a 100% increase in course registrations and a huge increase in webinar attendees through targeted marketing strategies and audience-focused design.

Education

Graduate Diploma - Web Design And Development

Humber College
01-2024

Bachelor of Science - Computer Science

Comsats University
01-2019

Skills

  • Adobe Creative Suite (Photoshop, Illustrator, InDesign, Rush)
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Content Creation (Graphic Design, Video Editing, Canva, Capcut)
  • Data Analytics (Google Analytics, Youtube Analytics, Social Media Analytics, Hootsuite, Scheduling)
  • Web Development (HTML, CSS, JavaScript, WordPress, MERN Stack, Shopify)
  • Other Skills (Customer Service, Communication, Administration, Problem Solving, Organization)

Affiliations

  • Volunteer Website Manager for Ontario Senior Forum, a non-profit supporting the well-being of seniors across cultures in Ontario
  • Volunteer with the Mississauga Nature Steward Program, helping care for local green spaces and promote environmental awareness
  • Actively engaged in TorontoJS workshops like Women in IT and Code Buddy Project, building coding skills and connecting with the tech community
  • Passionate about giving back and staying involved in meaningful, community-driven initiatives

Certification

Google Certificate - Foundations of Digital Marketing and E-commerce

https://coursera.org/share/52550e6b91ae14665a6ca407b4fa0bed

|

Google Certificate - Attract and Engage Customers with Digital Marketing

https://coursera.org/share/c66d874cf50cb3ba973730d79ca196b8

Education and Training

other,other

Timeline

IT Support

Renewed Computer Technology
05.2024 - 02.2025

Operation Consultant

Sephora
10.2023 - 01.2024

Front of House Trainer

Chipotle
02.2022 - 09.2023

Content Creator

N Apparel
10.2021 - 12.2021

Web and Graphic Designer

The HR Metrics
08.2019 - 09.2021

Graduate Diploma - Web Design And Development

Humber College

Bachelor of Science - Computer Science

Comsats University
Yusra Jamal