Yusra Jamal
Mississauga,ON
Summary
- Web developer with hands-on experience building projects using HTML, CSS, and the MERN stack.
- Motivated and adaptable professional with a strong foundation in customer service and administrative support from roles at Sephora and Chipotle.
- Skilled at multitasking and staying organized in fast-paced environments.
- Contributed to digital content creation, website management, and social media strategy through roles at HR Metrics and N-Apparel.
- Passionate about supporting the community through volunteer work with the Ontario Senior Forum and the City of Mississauga.
- Brings an independent, client-centered approach, and values working in diverse and inclusive spaces.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support
Renewed Computer Technology
Mississauga, Ontario
05.2024 - 02.2025
- Communicated with clients via phone, email, and chat to troubleshoot technical issues and identify solutions
- Delivered clear, step-by-step guidance to help users operate hardware and software
- Consistently exceeded performance KPIs and was recognized as a top performer for efficiency and problem-solving
Operation Consultant
Sephora
Mississauga, ON
10.2023 - 01.2024
- Managed inventory and replenishment to ensure shelves were always stocked and products were easily accessible, reducing delays and improving customer experience
- Consistently exceeded monthly sales targets by upselling products and providing tailored recommendations based on customer needs
- Organized merchandise displays and stockrooms to reduce product loss.
Front of House Trainer
Chipotle
Mississauga, ON
02.2022 - 09.2023
- Provided excellent customer service by ensuring a positive experience for guests at Chipotle
- Led training sessions and mentored team members, fostering a collaborative work environment and developing strong leadership and communication skills.
- Developed effective problem solving skills through resolving customer issues and operational challenges at Chipotle.
Content Creator
N Apparel
Https://negativeapparel.com/
10.2021 - 12.2021
- Crafted engaging content strategies for Instagram and Facebook, driving a significant increase in followers from 50k to 200k within a month.
- Consistently created daily Instagram posts and 4-5 Instagram stories, maintaining a high level of audience engagement and brand visibility.
- Analyzed metrics regularly to measure campaign performance and effectiveness, making data-driven adjustments to optimize strategy.
- Proficiently edited videos using Adobe Rush to create compelling visual content that resonated with the target audience.
- Conducted in-depth industry research to generate innovative content ideas, ensuring brand relevance and audience engagement.
Web and Graphic Designer
The HR Metrics
Https://thehrmetrics.com/
08.2019 - 09.2021
- Designed marketing materials including flyers, brochures, annual reports, and website media, ensuring a consistent brand image across all platforms.
- Managed website in Wordpress with content updates, keeping all marketing material current and relevant to maximize audience engagement.
- Collaborated with marketing managers to understand the target audience, adjusting graphic materials accordingly.
- Achieved a 100% increase in course registrations and a huge increase in webinar attendees through targeted marketing strategies and audience-focused design.
Education
Graduate Diploma - Web Design And Development
Humber College
01-2024
Bachelor of Science - Computer Science
Comsats University
01-2019
Skills
- Adobe Creative Suite (Photoshop, Illustrator, InDesign, Rush)
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Content Creation (Graphic Design, Video Editing, Canva, Capcut)
- Data Analytics (Google Analytics, Youtube Analytics, Social Media Analytics, Hootsuite, Scheduling)
- Web Development (HTML, CSS, JavaScript, WordPress, MERN Stack, Shopify)
- Other Skills (Customer Service, Communication, Administration, Problem Solving, Organization)
Affiliations
- Volunteer Website Manager for Ontario Senior Forum, a non-profit supporting the well-being of seniors across cultures in Ontario
- Volunteer with the Mississauga Nature Steward Program, helping care for local green spaces and promote environmental awareness
- Actively engaged in TorontoJS workshops like Women in IT and Code Buddy Project, building coding skills and connecting with the tech community
- Passionate about giving back and staying involved in meaningful, community-driven initiatives
Certification
Google Certificate - Foundations of Digital Marketing and E-commerce
https://coursera.org/share/52550e6b91ae14665a6ca407b4fa0bed
|
Google Certificate - Attract and Engage Customers with Digital Marketing
https://coursera.org/share/c66d874cf50cb3ba973730d79ca196b8
Education and Training
other,other
Timeline
IT Support
Renewed Computer Technology
05.2024 - 02.2025
Operation Consultant
Sephora
10.2023 - 01.2024
Front of House Trainer
Chipotle
02.2022 - 09.2023
Content Creator
N Apparel
10.2021 - 12.2021
Web and Graphic Designer
The HR Metrics
08.2019 - 09.2021
Graduate Diploma - Web Design And Development
Humber College
Bachelor of Science - Computer Science
Comsats University
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