Web developer with hands-on experience building projects using HTML, CSS, and the MERN stack.
Motivated and adaptable professional with a strong foundation in customer service and administrative support from roles at Sephora and Chipotle.
Skilled at multitasking and staying organized in fast-paced environments.
Contributed to digital content creation, website management, and social media strategy through roles at HR Metrics and N-Apparel.
Passionate about supporting the community through volunteer work with the Ontario Senior Forum and the City of Mississauga.
Brings an independent, client-centered approach, and values working in diverse and inclusive spaces.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Support
Renewed Computer Technology
Mississauga, Ontario
05.2024 - 02.2025
Communicated with clients via phone, email, and chat to troubleshoot technical issues and identify solutions
Delivered clear, step-by-step guidance to help users operate hardware and software
Consistently exceeded performance KPIs and was recognized as a top performer for efficiency and problem-solving
Operation Consultant
Sephora
Mississauga, ON
10.2023 - 01.2024
Managed inventory and replenishment to ensure shelves were always stocked and products were easily accessible, reducing delays and improving customer experience
Consistently exceeded monthly sales targets by upselling products and providing tailored recommendations based on customer needs
Organized merchandise displays and stockrooms to reduce product loss.
Front of House Trainer
Chipotle
Mississauga, ON
02.2022 - 09.2023
Provided excellent customer service by ensuring a positive experience for guests at Chipotle
Led training sessions and mentored team members, fostering a collaborative work environment and developing strong leadership and communication skills.
Developed effective problem solving skills through resolving customer issues and operational challenges at Chipotle.
Content Creator
N Apparel
Https://negativeapparel.com/
10.2021 - 12.2021
Crafted engaging content strategies for Instagram and Facebook, driving a significant increase in followers from 50k to 200k within a month.
Consistently created daily Instagram posts and 4-5 Instagram stories, maintaining a high level of audience engagement and brand visibility.
Analyzed metrics regularly to measure campaign performance and effectiveness, making data-driven adjustments to optimize strategy.
Proficiently edited videos using Adobe Rush to create compelling visual content that resonated with the target audience.
Conducted in-depth industry research to generate innovative content ideas, ensuring brand relevance and audience engagement.
Web and Graphic Designer
The HR Metrics
Https://thehrmetrics.com/
08.2019 - 09.2021
Designed marketing materials including flyers, brochures, annual reports, and website media, ensuring a consistent brand image across all platforms.
Managed website in Wordpress withcontent updates, keeping all marketing material current and relevant to maximize audience engagement.
Collaborated with marketing managers to understand the target audience, adjusting graphic materials accordingly.
Achieved a 100% increase in course registrations and a huge increase in webinar attendees through targeted marketing strategies and audience-focused design.
Education
Graduate Diploma - Web Design And Development
Humber College
01-2024
Bachelor of Science - Computer Science
Comsats University
01-2019
Skills
Adobe Creative Suite (Photoshop, Illustrator, InDesign, Rush)
Microsoft Office Suite (Word, Excel, PowerPoint)
Content Creation (Graphic Design, Video Editing, Canva, Capcut)
Data Analytics (Google Analytics, Youtube Analytics, Social Media Analytics, Hootsuite, Scheduling)
Web Development (HTML, CSS, JavaScript, WordPress, MERN Stack, Shopify)
Other Skills (Customer Service, Communication, Administration, Problem Solving, Organization)
Affiliations
Volunteer Website Manager for Ontario Senior Forum, a non-profit supporting the well-being of seniors across cultures in Ontario
Volunteer with the Mississauga Nature Steward Program, helping care for local green spaces and promote environmental awareness
Actively engaged in TorontoJS workshops like Women in IT and Code Buddy Project, building coding skills and connecting with the tech community
Passionate about giving back and staying involved in meaningful, community-driven initiatives
Certification
Google Certificate - Foundations of Digital Marketing and E-commerce
Senior Research Assistant at The National Electronics and Computer TechnologySenior Research Assistant at The National Electronics and Computer Technology
Clinical Research Coordinator III in Multi-Clinical Trials (NASH) and Cirrhosis [phase 2 and 3 ] at Fresno Clinical Research CenterClinical Research Coordinator III in Multi-Clinical Trials (NASH) and Cirrhosis [phase 2 and 3 ] at Fresno Clinical Research Center