Yusra Hasan
Brampton,ON
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. To seek and maintain part-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
4
4
years of professional experience
Work History
Sales Representative Team Leader
Bestway
03.2021 - Current
- Managed customer accounts to secure customer satisfaction and repeat business.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Used customer insights to develop innovative sales strategies to increase sales.
Volunteer Work
Old Age Home
06.2022 - 08.2022
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Greeted visitors, answered questions and assisted with individual needs or requests.
- Assisted over 15 events.
- Used strong interpersonal communication skills to convey information to others.
Volunteer Work
Library
03.2021 - 06.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Drafted emails, wrote memos, created contracts and prepared other communications.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
Assistant Event Manager
School
08.2019 - 01.2020
- Developed and implemented successful marketing plans to generate event revenue.
- Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
- Utilized job-related software to create standard guidelines, calendars and budgets for each event.
- Coordinated with sales and marketing teams to publicize and promote events.
- Prepared invitations to send out to guest lists.
Education
Bachelor of Arts - Business Management
Ryerson University
Toronto, ON05.2027
High School Diploma -
Brampton Centennial Secondary School
Brampton, ON06.2023
Skills
- Persuasive Techniques
- Store Displays
- Client Needs Assessment
- Promotional Campaigns
- Client Satisfaction
- Training Seminars
- Team Goals
- Outreach Initiatives
- Customer Relations
- Cash Counting
Timeline
Volunteer Work
Old Age Home
06.2022 - 08.2022
Sales Representative Team Leader
Bestway
03.2021 - Current
Volunteer Work
Library
03.2021 - 06.2021
Assistant Event Manager
School
08.2019 - 01.2020
Bachelor of Arts - Business Management
Ryerson University
High School Diploma -
Brampton Centennial Secondary School
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