Yusara Russell Verley

• Leader with a dedicated focus on fostering diversity and inclusion. Actively engaged in various Business Resource Groups (BRGs) such as CWN, CEC, Generations, and CHLC, making significant contributions to initiatives that strengthen and celebrate diversity at Cargill. Notably involved in organizing events like the MLK & BHM celebrations, serving as a representative for our Latino community on the CEC committee.
• Integral member of a Global Administrative Services leadership team, actively contributing to discussions on organizational strategy, support for new clients, emerging administrative needs, and formulating strategies for organizational transformations.
• Developed, reviewed, and enhanced administrative systems, policies, and procedures to ensure optimal efficiency and effectiveness.
• Supervised, coordinated, and provided leadership, overseeing the work of assigned staff across diverse countries, including Costa Rica, Mexico, the United States, and Brazil.
• Delivered training, coaching, and professional development initiatives to foster continuous growth within the team.
• Conducted interviews and recommended candidates for employment in various regions, encompassing APAC, LATAM, and NA.
• Managed stakeholder satisfaction, feedback, and inquiries for individuals supported by the team within Administrative Services.
• Conducted performance evaluations and salary reviews for assigned staff to ensure a high level of performance and job satisfaction.
• Collaborated with office services management and key business partners to enhance operational efficiencies.
• Worked in tandem with other Administrative Supervisors globally and organizational specialists in learning, engagement, and process improvement to develop best practices, improve effectiveness, leverage talent, and foster a collaborative team environment.
• Anticipated staffing needs through thorough analysis of workflow and employee strengths, making recommendations to address challenges and develop strategies for change.
• Utilized PowerPoint and Mentimeter to create engaging presentations tailored to various administrative needs.
• Active member of the Costa Rica CBS Leadership team, contributing to discussions on organizational strategy to develop and maintain a world-class business services center.

• Lead and provide strategic direction to the existing team, overseeing day-to-day shipment execution activities across multiple dispatching locations. This encompasses data management, reporting and analysis, shipment execution, client interaction, business partnerships, and comprehensive people, resource, budget, and project management.
• Take accountability for people management responsibilities, including daily supervision, performance management, coaching, talent development, and succession planning. Steer the team through changes, exemplifying a leadership role. Establish and sustain effective, highly engaged, and motivated teams. Directly involved in the hiring of new team members.
• Monitor the daily performance of the team, recognizing and rewarding high performers while addressing any performance gaps. Ensure visibility of team performance and adherence to weekly commitments. Regularly communicate the team's performance to higher management and stakeholders on a monthly basis. Conduct frequent one-on-one reviews with each team member. Responsible for workload assignment, approving team schedules, and managing overtime to meet agreed SLAs.
• Provide proactive support and assistance to team members in issue resolution, engaging in constant troubleshooting of daily operational challenges. Act as the primary point of escalation for situations arising from clients and vendors. Drive continuous process improvement initiatives through root cause analysis.
• Foster and maintain strong, effective relationships with clients, vendors, direct reports, and colleagues. Proactively communicate, sharing market insights with various internal teams (Business Units, Sourcing, Documentation, etc.) to facilitate decision-making. Share success stories and lessons learned.
• Ensure all team members possess the necessary business and system knowledge to perform their tasks effectively. Guarantee adherence to all internal policies and industry compliance standards.

• Provide proactive support and guidance to team members in resolving issues, engaging in continuous troubleshooting of daily operational challenges. Serve as the initial point of escalation for situations arising from clients and vendors. Drive ongoing process improvement initiatives through root cause analysis, Lean Six Sigma projects, and other methodologies aimed at ensuring consistent efficiencies.
• Keep process and system documentations up to date while delivering training programs on new processes as needed. Identify risks and issues in business processes and systems, analyzing them for potential improvement opportunities.
• Cultivate and sustain robust relationships with clients, vendors, and colleagues. Offer market insights to internal teams (Business Partners, Sourcing, Documentation, etc.) to enhance decision-making. Analyze operating data and statistics to identify opportunities, develop action plans, and implement process improvements. Prepare comprehensive business process reports for management and customers, actively promoting the implementation of best practices.
• Undertake various activities as required, including recommending innovative business and technical solutions to enhance operational effectiveness. Identify business process challenges by analyzing process data and metrics. Facilitate teams in critically reviewing current processes for effectiveness, quality, and simplification. Develop and implement process solutions to improve operational efficiency. Design process workflows in compliance with regulatory requirements, leveraging deep knowledge in different Business Units and Cargill enterprises such as FIBI, CASC, Protein & Salt.
• Execute Multimodal International Shipments (GT Nexus, TM, Forwarding System, etc.) for America inbound and outbound operations across multiple businesses. Utilize various transportation modes, including dry containers, ISO tanks, reefers, and air. Handle HAZMAT shipments in accordance with DOT, IATA, and IMDG requirements.

CLT Shipment Execution - Pioneering Migration Project

• Spearheaded the first migration of CLT shipment execution, marking a milestone as Cargill Transportation and Logistics' inaugural project for Cargill Business Services in Costa Rica.
• Executed Multimodal International Shipments (GT Nexus, TM, Forwarding System, etc.) for North America inbound and outbound operations across various businesses. Utilized diverse transportation modes, including dry containers, ISO tanks, reefers, and air. Managed HAZMAT shipments in compliance with DOT, IATA, and IMDG requirements.
• Oversaw dray carrier management, addressing issues and cultivating relationships. Managed the end-to-end process, from booking to arranging and confirming cargo space.
• Prepared and processed ocean bills of lading, demonstrating proficiency in Freight Forwarding Documentation.
• Served as a liaison between Business Units and 3rd Party Providers, acting as the escalation point to resolve issues and provide visibility to container sourcing teams.

Extensive expertise in export processes with a foundational understanding of import and export operations, enabling comprehensive logistical facilitation. Key responsibilities in my role included:

• Coordinated and served as the immediate Head of the Export Department.
• Provided quotes for air and land logistic export operations.
• Coordinated air and land consolidated shipments.
• Managed coordination for maritime export shipments.
• Tracked routes and provided arrival notifications.
• Developed transit documents, including Bills of Lading, Air Waybill, Manifestos, DUTs, and BLS.
• Functioned as a customer service representative.
• Prepared export procedures (DUAS) and re-export procedures (DUAS).
• Executed billing, file closure, and utilized electronic programs (TICA).
• Oversaw coordination of re-exports.
• Prepared technical notes (PROCOMER).
• Coordinated with international actors involved in the export process.
• Developed metrics and generated export reports.
• Regularly submitted comprehensive monthly reports to management.