Yurith Enciso
Santa Ana
Summary
Dynamic and personable Barista with a strong foundation in customer service and a passion for crafting exceptional coffee experiences. Expertise in processing payments, ensuring food safety, and effectively meeting diverse customer needs through a well-organized and diligent approach. Committed to promoting sustainable practices while leveraging extensive knowledge of coffee origins, roasting, and brewing techniques to enhance customer satisfaction. Recognized for proactive problem-solving abilities and a collaborative spirit, consistently supporting team objectives in fast-paced environments while maintaining exceptional communication and project management skills.
Overview
5
5
years of professional experience
Work History
Barista
7Leaves Cafe
01.2023 - 07.2025
- Delivered items to customers and provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Implemented sanitary food handling, holding and service protocols.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth operations.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
Team Member
Vans
06.2022 - 09.2022
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Build sales by maintaining a consumer centric mindset and using selling behaviors through genuine interactions with consumers
- Ensure the store is consistently recovered and consumer ready by meeting brand standards
- Use strong verbal and nonverbal communication skills to exceed sales results
- Regularly interact with consumers within the store, providing a high level of customer service
- Adhere to policies, procedures and practices that align with company directives
Team Member
Chipotle
01.2022 - 03.2022
- Completed final preparations of dishes and quickly delivered items to customers and provided exceptional service to high volume of daily customers.
- Stocked server areas with supplies before, during and after shifts.
- Implemented sanitary food handling, holding and service protocols.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Completed opening and closing checklists to facilitate smooth restaurant operations.
Team Member
Ross
11.2020 - 09.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Calculated pricing, applied discounts and collected payments to process transactions.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Handled price checks, merchandise transfers and fitting room returns to keep the store orderly and efficient.
- Readied merchandise for the sales floor by marking items with identifying codes and accurate pricing.
Education
Bachelor of Arts - Criminology, Law, And Society
University of California, Irvine
Irvine, CA06.2024
Diploma - undefined
Hector G. Godinez
Santa Ana, CA05.2020
Skills
- Collaborative problem-solving
- Attentive listening
- Efficient at acquiring new skills
- Consistently reliable
- Dedicated professional attitude
- Opening and closing duties
- Up-selling
- Beverage preparation
- Performance improvement
- Food preparation
- Team player
- Positive and professional
LANGUAGES
English
Spanish
Timeline
Barista
7Leaves Cafe
01.2023 - 07.2025
Team Member
Vans
06.2022 - 09.2022
Team Member
Chipotle
01.2022 - 03.2022
Team Member
Ross
11.2020 - 09.2021
Diploma - undefined
Hector G. Godinez
Bachelor of Arts - Criminology, Law, And Society
University of California, Irvine
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