Summary
Overview
Work History
Education
Skills
Timeline
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Yurisha Rokka

Brampton,ON

Summary

Customer-focused Passenger Service Agent recognized for productivity and efficient task completion. Possess specialized skills in customer service, issue resolution, and boarding procedures. Excel in communication, teamwork, and adaptability, ensuring seamless travel experiences for passengers.

Overview

3
3
years of professional experience

Work History

Swim Instructor and Deck Assistant

British Swim School
Brampton, Ontario
10.2024 - Current
  • Encouraged students to build confidence in and out of water by making swimming fun.
  • Encouraged swimmers to progress through drills while providing positive feedback on their performance.
  • Maintained front desk to provide positive first impression.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Sales Representative

Rogers
Etobicoke, Ontario
02.2024 - 08.2024
  • Greeted and assisted customers to foster positive experiences.
  • Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Negotiated deals and handled complaints or objections.

Passenger Service Agent

Yeti Airlines
Pokhara International Airport, Nepal
05.2022 - 11.2023
  • Kept passengers informed by announcing important information about itineraries, flights and luggage.
  • Assisted special needs passengers and unaccompanied minors, driving seamless airport experience.
  • Tracked lost items belonging to passengers and coordinated delivery when found.
  • Coordinated ground transportation services for arriving and departing passengers.
  • Answered customer questions regarding flight information, airport amenities, and travel regulations.
  • Managed customer complaints in a professional manner while providing solutions to resolve issues.
  • Assisted passengers with reservations, ticketing and adjustments to itinerary.
  • Checked in passengers, assigned seats, and issued boarding passes.
  • Greeted passengers and provided boarding instructions.
  • Assisted with loading and unloading of baggage from aircrafts onto conveyor belts.
  • Verified identification of passengers for security purposes.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Processed reservations and issued travel and hotel vouchers.

Education

Bachelor of Arts - Psychology

Algoma University
Brampton, ON

Skills

  • Customer service
  • Communication skills
  • Problem solving
  • Workload management
  • Multitasking Abilities
  • Microsoft office
  • Pre-boarding checking
  • Multitasking

Timeline

Swim Instructor and Deck Assistant

British Swim School
10.2024 - Current

Sales Representative

Rogers
02.2024 - 08.2024

Passenger Service Agent

Yeti Airlines
05.2022 - 11.2023

Bachelor of Arts - Psychology

Algoma University

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Yurisha Rokka