Yuriko Gonzalez Payton
Sacramento
Summary
Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Server / Bartender
The Jacquelyn
Sacramento
07.2024 - 12.2024
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Delivered food orders promptly and courteously.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Checked food before serving it to customers.
- Prepared drinks according to standard recipes.
- Greeted guests and provided menus.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Sales Representative / Account Manager
NiftyImages
CA
09.2022 - 02.2024
- Provided sales support and management of company’s HIPAA compliance application and management services.
- Identified prospective customers and produced lead summaries in advance of sales conversations.
- Leveraged knowledge of prospective clients and products to support successful sales.
- Developed proposals for each individual client depending on needs identified during sales calls.
- Used Zoom meeting platform to optimize customer assistance.
- Handled a daily call volume of 60-80 calls per day.
- Adapted to pricing executed by company daily.
- Developed client base which included Legal and Healthcare industry services.
- Provided detailed summaries of product services tailored to customer inquiries.
- Negotiated prices and terms with customers and authored sales agreements.
- Maintained contact lists and developed follow up schedules for current customers to support ongoing relationships.
- Collaborated with colleagues to increase efficiency in communications with client sectors.
Waitress / Bartender / Hostess
Solomons
Sacramento
05.2021 - 09.2022
- Communicated effectively with customers, providing them with menu and ingredient information to assist them in making informed dining decisions, all while providing high levels of customer service.
- Added new drink recipes to the bar menu to include Bloody Mary’s, hard lemonade, cold brew.
- Collaborated with colleagues to train new and prospective employees, informing them on company policy and procedures to ensure team cohesion and effectiveness.
- Maintained high levels of organization and sanitization, as per company standards, to ensure customer satisfaction and provide a food safe environment for patrons and staff alike.
- Acted as cashier at the bar register while providing seating at tables and simultaneously making drinks for patron orders.
- Acted as closer when management was unable to do so.
Waitress / Bartender / Hostess
Iron Grill
Sacramento
09.2019 - 01.2020
- Communicated effectively with customers, providing them with menu and ingredient information to assist them in making informed dining decisions, all while providing high levels of customer service.
- Collaborated with colleagues to train new and prospective employees, informing them on company policy and procedures to ensure team cohesion and effectiveness.
- Maintained high levels of organization and sanitization, as per company standards, to ensure customer satisfaction and provide a food safe environment for patrons and staff alike.
- Assisted in the setup and breakdown of all banquet related items and materials, including tables, chairs, linens, and décor, all designed to contribute to team efficiency and customer satisfaction.
Waitress
Mas Taco Bar
Folsom
04.2019 - 07.2019
- Received and delivered orders using a point-of-sale (POS) system. Included entrees, drinks and desserts.
- Suggested pairings with food and beverages (beers & tequilas).
- Performed opening set up and closing breakdown.
Bartender
Vito’s Pizza
Santa Monica
01.2017 - 12.2018
- Collaborated with other associates to train and supervise all new hires, ensuring their knowledge on company specific policies and procedures, especially as it relates to serving alcohol and customer consumption.
- Assisted in managing and facilitating online orders via various mediums, including GrubHub, Postmates and Amazon, verifying customer payments and ensuring that orders are made correctly and in timely manner.
- Performed nightly inventory control procedures as it relates to bar related products, assisting in monitoring product usage and ensuring that orders are made to meet customer demands.
- Assisted patrons with ordering taxis or other transportation as needed in an attempt to limit problems and liability related to customer well-being.
Customer Service Representative / Waitress
Leatherby’s Family Creamery
Sacramento
04.2008 - 01.2016
- Supervised a team of 15 to 20 front and back of house employees, delegating tasks as needed to ensure that all tasks were completed correctly and in a timely manner, while still being able to meet customer needs.
- Handled any and all monetary transactions, including credit and debit cards to contribute to accurate end-of-day cash out procedures.
- Assisted in the creation and modification of employee schedules to ensure all shifts were adequately covered and hours were dispersed fairly amongst staff.
- Participated in weekly meetings to discuss best practices, sales goals, and general improvements, designed to promote team cohesion and increase customer satisfaction.
Education
Some College (No Degree) - Communications
Sacramento City College
Sacramento, CASkills
- Microsoft Word
- PowerPoint
- POS systems
- Social media
- Computer literate
- Customer service
- Conflict resolution
- Training
- Supervision
- Sales
- Cash management
- Time management
- Operations
- Decoration
- Detail-oriented
- Adaptable
- Dependable
- Reservations management
- Organization
- Collaboration
- Multi-tasking
- Decision making
- Critical thinking
- Problem solving
- Hospitality
- Menu knowledge
- Food safety
- Employee training
Certification
Hot Pilates Instructor Certification – In Progress
Expected Completion: August, 2025
References
References available upon request.
Timeline
Server / Bartender
The Jacquelyn
07.2024 - 12.2024
Sales Representative / Account Manager
NiftyImages
09.2022 - 02.2024
Waitress / Bartender / Hostess
Solomons
05.2021 - 09.2022
Waitress / Bartender / Hostess
Iron Grill
09.2019 - 01.2020
Waitress
Mas Taco Bar
04.2019 - 07.2019
Bartender
Vito’s Pizza
01.2017 - 12.2018
Customer Service Representative / Waitress
Leatherby’s Family Creamery
04.2008 - 01.2016
Some College (No Degree) - Communications
Sacramento City College
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