Yurick Vezina

1. Configuration and Change Manager - Economy and Growth Sector (Transportation, Infrastructure, Municipal Affairs, Economic Development and Trade)

2. Accept, prioritize, and categorize change requests. Reject outright any change request that is completely out of scope or out of policy for Change Management
3. Chair the Change Advisory Board (CAB) and Emergency Change Advisory Board (ECAB) meetings
4. Ensure that all preparations have been made for a CAB meeting, including creating of agenda, circulation of change requests to be considered, and inviting of participants
5. Review all planned changes and requirements prior CAB (Business, Approval, UAT Scripts results, Communication Plan, Service Impact, Risk, Impact, Test Validation)
6. Obtain authorization for submitted change requests from the Change Authority
7. Utilize multiple Change Management reporting systems (RTC, ITSM, Jira) to monitor and track changes
8. If necessary, negotiate end-user down time for change implementation
9. Create consolidated change calendar and address any scheduling conflicts
10. Identify change request that have not been acted upon in a timely manner and take appropriate action
11. Ensure that changes are communicated in a timely and adequate manner
12. Create and distribute Change Management reports
13. Reviews all implemented changes to ensure that they have been carried out
14. Complete change management assessments for Transportation and Infrastructure.
15. Implement meeting protocols based on the APS Competencies and Values.
16. Considerably reduced the Transportation Change Advisory Board attendees for effectiveness
17. Merged Infrastructure and Transportation Change Advisory Board agendas to have a same look and feel
18. Define and measure success metrics and monitor change progress.
19. Evaluate the Change Management process and the course of actions to implement a CAB at the sector level sector.
20. Create and redefine Change Management documentation such as sub-processes and Terms of Reference.
21. Maintain GoA Application Catalogue in Microsoft Dynamics CRM for Transportation and Infrastructure.
22. Implement Transportation and Infrastructure CAB via Skype.

23.  Responsible for oversight, coordination and execution of IT/IS Configuration and Change Management methodologies, strategies, tools, and standards Ibn accordance with industry best practices such as ITIL.
24.  Look for improvement opportunities and continuously assess the Configuration and Change Management processes to achieve value and efficiencies.
25.  Provide leadership and guidance to IT projects and operations to ensure alignment with ministry, GoA and industry best practices and framework.
26.  Develop and implement policies, standards and framework that applies to all IT projects and operations.
27.  Act as Change process Specialist for the following ITIL processes:
Service Asset and Configuration Management, Change Management and Knowledge Management.
28.  Chair of the Alberta Transportation (AT) for the administration, finalization and management of all Request For Change (RFCs). Act as AT and Alberta Infrastructure (AI) representative at the Government of Alberta OCB/BCB.
29.  Establish and maintain the tools and processes required to satisfy audits both internal and external to AT/AI.
30. Work with AT/AI IMB project teams to integrate ITIL and COBIT foundations along with ministry and GoA.
31. Provide recommendations for IT project approaches after ensuring alignment to ministry governance standards, policies and processes.
32.  Engage strong working relationships across the ministries to facilitate the development and implementation of AT/AI IT plans and strategies.

1. Direct the day-to-day logistical operations and oversee training for an 80+ employee organization in different locations throughout the Western Northern Regions.

2. Make decisions to determine when Shared Services Unit West should be delivering in-scope services.

3. Advise detachments, in consultation with Shared Services Canada Managers, to assist in resolving business issues and solutions.

4. Report the status and completion of ongoing projects accurately by preparing bi-weekly and quarterly situational reports for higher headquarters and SSC.

5. Deliver logistical support and verifying that all detachments have necessary supplies and equipment to avoid shortages.

6. Engage and negotiate with stakeholders outside the organization to address deficiencies and requirements to Shared Services Canada.

7. Primary point of contact for incoming media calls, including requests for meetings and interviews with organization executives and experts.

8. Project Manager for Unit Headquarters expansion. Expanded footprint by acquiring 10 new offices, computers and phones. Responsible for the planning, procurement and execution while managing resources for the project. New offices acquired in time with computers and phones for the upcoming Headquarters personnel.

9. Project manager to establish video teleconferencing capability between detachments. Responsible for the planning, procurement of webcams and managing account applications for each sites. Manage resources for the project such as the creation of a virtual room on the video bridge in Ottawa. Headquarters is now able to conduct meetings via video conference with all sites.

1. Managed four different teams including Line, Helpdesk, Technicians and Cryptography.

2. Planned and advised on communication and information system policies, security procedures and processes.

3.Allocated funds by managing information system budget in DRMIS.

4. Managed communication information system requests for the organization's projects.

5. Project Manager during floods operations in Calgary and Winnipeg; establishment of radio communication and data network. Planned personnel, equipment and schedule timeline. Controlled and communicated with the line section and technicians to deliver the communications to the organization. Radio and network connectivity were established for the unit to conduct day-to-day operations.

6. Project Manager for the installation of Video Teleconference and multimedia for the organization. Initiate requests for quotes to vendors for the purchase of a videoconference system and projectors needed to upgrade different rooms. Planned and managed the renovation of the main conference room in preparation of the installation of the VTC. Communicated IT requirements to base information system and base engineers to modify and addition of services. Monitored contractors during installations for a smooth execution. The VTC was installed in time and on budget prior the end of fiscal year as requested and the unit was able to decrease the cost of their travel.

7. Project Manager during the Winter Olympics in British Columbia; establishment of secure servers, network and computers between multi-site operations. Planned the deployment of server equipment to the sites (Whistler, Richmond, Cypress Hill, Chilliwack). Coordinated, scheduled and and trained teams configuring network switches, crypto equipment and server setup. Monitored network capabilities and server usage to best used bandwidth. The network was setup and operational on time which provided the Brigade Commander command and control over his units to conduct security tasks during the Olympics.

8. Project Manager for hardware lifecycle replacement. Coordinated with base IT to replace over 600 computers for the organazation. Established a schedule for all the upgrades and communicated the plan to the technician team to conduct the changes with the end users.

9. Project Manager for radio communication serviceability of the organization. Initiated monthly written orders to companies identifying dates, timing and equipment to be part of the radio "check" for the verification. Planned the radio frequencies for all the elements to conduct voice procedure training. Monitored and tasked personnel to fix issues while conducting the verification. Conducted after action meetings with all representant to identify broken equipment and how to increase unit radio communications capabilities.

2017 - COBIT5 Foundation

2017 - ITIL Intermediate Service Transition v3

2016 - SharePoint Site Owner

2013 - ITIL Foundation v3

2013 - Network Fundamentals

2013 - Network Security and VoIP Theory

2013 - Communication Information Systems Manager

2013 - Information Systems Network Administrator

2012 - Information System Administrator

2012 - Information System Specialist