YURI KOJIMA
Summary
Adept at fostering positive client relationships and managing high-pressure situations, I leveraged exceptional communication and multitasking skills at All Nippon Airways to enhance passenger satisfaction. Specializing in customer service and event management, my creative solutions and detail-oriented approach consistently improved operational efficiency and client happiness.
Experienced with project coordination, ensuring tasks are completed on time and within scope. Utilizes strong planning and organizational skills to manage resources effectively. Track record of enhancing team collaboration and streamlining workflows to drive project success.
Overview
16
16
years of professional experience
Work History
Lunch Cordinator
Nikkei Homes
06.2025 - Current
- Coordinated project timelines, ensuring alignment with organizational goals and stakeholder expectations.
- Streamlined communication processes between departments to enhance collaboration and reduce response time.
- Implemented process improvements that increased operational efficiency and reduced bottlenecks in workflow.
- Managed vendor relationships, negotiating contracts to optimize service delivery and cost-effectiveness.
Student Assistant
GPI North America
05.2025 - Current
- Provided guidance to students on academic resources and support services.
- Developed and implemented strategies to enhance student engagement and retention.
Front Desk Receptionist
Kinjou Ltd
10.2015 - 09.2017
- Greeted clients at reception desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for clients and employees.
- Booking and confirming appointments via phone and email.
- Delivered outstanding first impressions by warmly greeting clients upon arrival at the reception desk.
Wedding Planner
Y's Tacle
05.2011 - 09.2015
- Facilitated smooth communication between clients and vendors, fostering trust and positive working relationships.
- Oversaw setup and teardown procedures at venues while managing staff responsibilities during events.
- Implemented creative solutions to last-minute challenges or changes, maintaining client satisfaction during high-pressure situations.
- Created and designed tailor-made wedding plans to maximize client budget, keep client happy and cultivate referrals.
Airport Passenger Service Agent
All Nippon Airways
04.2009 - 04.2011
- Assisted passengers with special needs, providing compassionate care and facilitating smooth travel experiences.
- Cultivated a friendly atmosphere at the gates, greeting passengers warmly upon arrival and departure.
- Managed gate assignments and updated flight information, keeping passengers well-informed of changes in a timely manner.
- Resolved customer complaints and concerns professionally, maintaining positive relationships between airline and passengers.
- Collaborated closely with team members to achieve excellence in overall airport operations.
Education
No Degree - Global Tourism
ISS Language & Career College
09-2017
BBA - Faculty of Sustainabilities
HOSEI University
TOKYO03-2009
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Guest management
- Report creation
- Event management
- Strong multitasking
- Adaptability under pressure
- Exceptional communication
- Data entry
- Multitasking and organization
- Decision-making
Languages
Japanese
Native or Bilingual
Timeline
Lunch Cordinator
Nikkei Homes
06.2025 - Current
Student Assistant
GPI North America
05.2025 - Current
Front Desk Receptionist
Kinjou Ltd
10.2015 - 09.2017
Wedding Planner
Y's Tacle
05.2011 - 09.2015
Airport Passenger Service Agent
All Nippon Airways
04.2009 - 04.2011
No Degree - Global Tourism
ISS Language & Career College
BBA - Faculty of Sustainabilities
HOSEI University
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