Yuri Fridegotto
San Diego
Summary
Sales/Hospitality Professional with proven track record of driving revenue growth and exceeding targets. Adept at building strong client relationships, utilizing effective negotiation skills, and implementing strategic sales techniques. Team-oriented and adaptable, consistently aligning efforts with evolving business goals to ensure success. Known for exceptional communication, problem-solving abilities, and results-driven mindset.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Server
Allegro Ristorante
03.2024 - Current
- Cultivated warm relationships with regular guests.
- Balanced excellent guest service with efficient task completion by multitasking effectively throughout each shift.
- Assisted guests in Selecting high ticket chef's highlights and wine selections.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Assistant Manager
Toscana Ristorante
02.2020 - 12.2023
- Performed in a team system in this local neighborhood staple restaurant, Considered to be one of the jewels of classic Italian dining in Los Angeles for more than 30 years.
- Enhanced Guest satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Maximized upselling opportunities by promoting daily highlights and premium menu items with the utmost Tact, Style and Salesmanship.
- Trained new servers on fine dining etiquette and company standards, improving overall team performance.
- Showcased extensive knowledge of wine and menu items, offering adept recommendations to suit individual preferences.
Server
Piccoli Ristoranti
02.2022 - 08.2023
- Assisted and working as a front of the House Server in both of their Locations. Headed by Michelin Star Recipient Chef Antonio Mure. Contributed in a team-oriented system for evening fine dining service as well as Special Events, requiring solid knowledge and great salesmanship, assisting guests with the very extensive and unique boutique wine list.
- Skillfully juggled multiple tasks simultaneously while remaining calm under pressure during busy shifts.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
- Actively participated in staff meetings and training sessions to stay current on industry trends, elevating the overall fine dining experience for guests.
Project Manager
Mangissima Italian Edibles
02.2016 - 04.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned and designed full lifecycle of product development, from concept through Launch.
- Coordinated Logistics, Staffing, R & D, Marketing, as well as retail and sales of product rollouts.
Corporate Events Captain
Porsche Experience Center
04.2017 - 10.2018
- Organized successful corporate events to increase brand awareness and revenue.
- Managed and trained a select Staff for Porsche's Private Corporate Events and Dinners.
- Created detailed reports on sales performance metrics, highlighting areas requiring attention or action from senior management.
- Increased corporate event sales by developing and implementing effective sales strategies.
Floor Manager
BAR PINTXO
01.2014 - 01.2015
- Managed a Traditional Spanish tapas and pintxo bar headed by Michelin Starred Chef Joe Miller. Developed a team oriented sales and service system, assisting to improve guests experiences and increase revenue.
- Developed strong and lasting rapport to improve guest service and retain valued clients.
- Supervised closing tasks and end of the day sales reports.
Server/Floor Manager
SOR TINO RISTORANTE
01.2009 - 01.2012
- Performed as a Server/Floor Manager within a team system in this high-end local neighborhood restaurant which is part of the Agostino Sciandri group.
- Responsible for guests' service, Dinner and wine Recommendations.
- Demonstrated strong multitasking skills by managing multiple tables/tasks simultaneously while always looking to improve service quality.
Server
IL PASTAIO RISTORANTE
01.2010 - 01.2012
- Worked in this fast paced eatery right in the heart of Beverly Hills, known for being one of the busiest places in all of Los Angeles, catering to a quite demanding star studded clientele.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Elevated the guest experience by anticipating their needs proactively throughout their visit.
Education
Hospitality and Restaurant Management -
California Culinary Academy San Francisco
San Francisco, CA01.2005
Skills
- Public relations
- POS
- Guest services
- Training & development
- Hospitality
- Wine knowledge
- Restaurant management
- Customer service
- Time management
- Leadership
- Strong work ethic
- Exceptional customer service
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Sales techniques
- Suggestive selling
- Foreign language proficiency
- Italian
- Spanish
- Portuguese
- Customer relationship building
- Customer engagement
- Networking
- Up-selling
- Closing techniques
Certification
Food Handler Certification
Timeline
Server
Allegro Ristorante
03.2024 - Current
Server
Piccoli Ristoranti
02.2022 - 08.2023
Server/Assistant Manager
Toscana Ristorante
02.2020 - 12.2023
Corporate Events Captain
Porsche Experience Center
04.2017 - 10.2018
Project Manager
Mangissima Italian Edibles
02.2016 - 04.2021
Floor Manager
BAR PINTXO
01.2014 - 01.2015
Server
IL PASTAIO RISTORANTE
01.2010 - 01.2012
Server/Floor Manager
SOR TINO RISTORANTE
01.2009 - 01.2012
Hospitality and Restaurant Management -
California Culinary Academy San Francisco
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