Summary
Overview
Work History
Education
Skills
Timeline
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Yureima C. Ardila

Vancouver,British Columbia

Summary

My work history includes valuable experience in customer service, where I developed effective communication skills and an approach aimed at meeting customer needs. Additionally, my time as a server and hostess has honed my skills in working under pressure, maintaining efficient service, and cultivating positive relationships with customers. These combined experiences, position me as a versatile professional capable of meeting the challenges of the business environment in Vancouver.

Overview

3
3
years of professional experience

Work History

Administrative Assistant

Mankco S.A.S
Bucaramanga, Colombia
02.2023 - 12.2023
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Answered questions from customers regarding products and services offered by the company.
  • Updated system to organize office documentation, maximizing efficiency and increasing productivity.

Customer Support Agent

Teleperformance
Bucaramanga, Colombia
10.2022 - 01.2023
  • Consulted with customers to resolve service and billing issues.
  • Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Server/Restaurant Hostess

Moody Gardens Hotel & Spa
Galveston, Texas, USA
04.2022 - 09.2022
  • Displayed enthusiasm and knowledge about restaurant's menu and products.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Restaurant Busser

Papa's Pizza
Galveston, Texas, USA
04.2021 - 09.2021
  • Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
  • Resolved guest complaints to maintain complete customer satisfaction.
  • Assisted with restocking supplies such as straws, cups, plates and utensils.

Sales Representative

Adidas
Bucaramanga, Colombia
09.2020 - 02.2021
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Maintained records related to sales for store management.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Education

Diploma With CO-OP - Business Administration

Canadian College of Technology And Business
Vancouver, BC
06-2025

Bachelor of Science - Civil Engineering

Universidad Pontificia Bolivariana
Bucaramanga, Colombia
03-2021

Skills

  • Customer Service
  • Teamwork, Collaboration and Empathy
  • Task Prioritization
  • Problem - Solving
  • Active Listening
  • Office Administration - Microsoft Office Suite

Timeline

Administrative Assistant

Mankco S.A.S
02.2023 - 12.2023

Customer Support Agent

Teleperformance
10.2022 - 01.2023

Server/Restaurant Hostess

Moody Gardens Hotel & Spa
04.2022 - 09.2022

Restaurant Busser

Papa's Pizza
04.2021 - 09.2021

Sales Representative

Adidas
09.2020 - 02.2021

Diploma With CO-OP - Business Administration

Canadian College of Technology And Business

Bachelor of Science - Civil Engineering

Universidad Pontificia Bolivariana

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Yureima C. Ardila