Yurece Gonzalez
OCEANSIDE
Summary
Responsible childcare professional experienced in guiding children and documenting learning and development. Background leading fun activities to teach new skills and encourage growth. Offers current CPR and First Aid certifications paired with in-depth knowledge of children's emotional and social development.
Knowledgeable dispatcher with several years of experience. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills.
Equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
18
18
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Dispatcher
United Rentals
Escondido
09.2016 - Current
- Utilized dispatch software to track equipment availability and optimize routing, resulting in improved resource allocation.
- Assisted in training new dispatch staff on systems and processes, fostering a collaborative team environment and knowledge sharing.
- Collaborated with management to analyze dispatch performance metrics, identifying areas for process improvement and cost reduction.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Utilized various software systems to facilitate movement, planning and scheduling.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Ensured compliance with safety regulations and company policies.
- Participated in team meetings discussing changes in procedures or processes.
- Set schedules, implemented new policies, and worked with managers to optimize operational procedures and establish clear objectives.
Church Nursery Worker
The Potters House Church
Oceanside
01.2008 - Current
- Supervised and nurtured children in a safe, engaging environment, promoting developmental growth and social interaction.
- Maintained a clean and orderly nursery space, ensuring compliance with health and safety regulations for child care.
- Developed and implemented educational programs that supported early childhood learning objectives and individual interests.
- Collaborated with parents to address children's needs, providing updates on progress and encouraging family involvement.
- Provided a safe, secure and nurturing environment for children ages 0-2.
Dental Front Office Receptionist
Dr. Rosemary Wong DMD
Yuma
10.2014 - 09.2016
- Streamlined insurance verification processes, ensuring accurate billing and improving overall office efficiency.
- Managed patient inquiries effectively, providing timely information and improving patient satisfaction in the front office.
- Assisted in managing office inventory, ensuring adequate supplies for daily operations and minimizing downtime.
- Collaborated with dental staff to facilitate seamless communication and coordinate patient care initiatives.
- Greeted and welcomed patients in a friendly and professional manner.
- Answered phone calls, scheduled appointments and verified patient insurance coverage.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Ensured HIPAA compliance while handling confidential information.
Education
Kofa High School
Yuma, ArizonaSkills
- Bilingual
- Customer Service
- Dispatch software
- Load scheduling
- Data entry accuracy
- Compliance management
- Team collaboration
- Client communication
- HIPAA compliance
- Child supervision
- Activity planning
- Safety regulations
- Educational program development
- Emergency protocols
- Front office operations
Languages
English
Native/ Bilingual
Spanish
Professional
Certification
- CPR & First Aid Certified
Accomplishments
- 2021 Dispatcher MVP South Counties District
- 2022 Top Inside Sales Representative of the Southwest Region
References
References available upon request.
Timeline
Dispatcher
United Rentals
09.2016 - Current
Dental Front Office Receptionist
Dr. Rosemary Wong DMD
10.2014 - 09.2016
Church Nursery Worker
The Potters House Church
01.2008 - Current
Kofa High School