Address customer's dissatisfaction, collect their feedback and requirements, make relevant records and report to the company in time
Coordinate regular maintenance of products sold, encompassing cleaning of equipment, replacement of parts, amongst others
Provide assistance in vendor contract drafting
Responsible for vendor payment
Facilities Officer
Jones Lang LaSalle Surveyors (Shanghai) Co., Ltd.
SHANGHAI, CHINA
08.2022 - 04.2023
Responsible for the daily operation of Merck laboratory, with an overall area of about 6600 square meters and about 150 employees on site.
Monitor the Office Facilities & Critical Environment
Record the charge of utilities, such as electret fee/water fee and rental etc.
Ensure a good office environment, including arranging office ad-hoc repair, monitoring landscaping service, cleaning service and fire protection system maintenance etc
Organize onsite events such as Christmas Event/Thanksgiving Day activity/Earth Day activity etc.
Coordinate onsite important meeting and government reception
Assist site manager to bid/select the vendors then draft vendor contract
Evaluate the vendors’ service performance (include 17 vendors)
List all vendor whole year’s PPM (Preferred Property Maintenance) plan include quotation/Issue vendor PO
Seek ways to constantly reduce costs and improve operational standards, then communicate with vendor to confirm cost change and draft CCR (cost change report)
Payment/ Billing management
Do invoice matching and vendor payment status tracking
Calculate onsite accrual/funding/forecast
Handle regular paper work include consolidate regional report /draft monthly report and KPI review etc.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Facilities Coordinator
Jones Lang LaSalle Surveyors (Shanghai) Co., Ltd.
SHANGHAI, CHINA
05.2020 - 07.2022
Responsible for the daily operation of Merck laboratory, with an overall area of about 6000 square meters and about 100 employees on site.
Oversaw construction and renovation projects to meet environmental, health and security standards.
Visitor receiving and registration
Record the charge of utilities, such as electret fee/water fee and rental etc.
Planned, administered and controlled budgets for equipment and supplies.
Evaluate the vendors’ service performance
Coordinated maintenance activities with outside vendors to ensure timely completion of projects.
Organized monthly meetings with staff members responsible for maintaining facilities in order to discuss any issues or concerns related to operations.
Handle regular paper work include draft monthly report and KPI review etc.
Facilities Assistant
Jones Lang LaSalle Surveyors (Shanghai) Co., Ltd.
SHANGHAI, CHINA
07.2018 - 04.2020
Responsible for the daily operation of HSBC headquarter, with 21 floors in total and about 3600 employees on site.
Conducte regular inspections on building systems to verify proper operating conditions.
Track Work Order status and close that in time
Record the charge of utilities, such as electret fee/water fee and property management fee etc.
Consolidate staffs’ expense and leave request then key in system
Purchase consumables and stationery
Payment/ Billing management
Do invoice matching and vendor payment status tracking
Handle regular paper work include consolidate China monthly report and draft FM circular etc.
Education
Bachelor of Literature -
Wuxi Taihu University
06.2018
Skills
Operations
Proficiency in Microsoft Office such as Microsoft Word/Microsoft PowerPoint/Microsoft Excel/Microsoft Outlook