Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuqing Jiang

Calgary,AB

Overview

6
6
years of professional experience

Work History

Customer Service

Wanda Plaza
07.2021 - 03.2024
  • Developed customer service scorecards to measure customer service performance.
  • Provided outstanding customer service.
  • Improved customer service ratings and accurately solved problems using active listening and customer service skills.
  • Utilized customer feedback to improve customer service.

Pastry Chef

Self-employeed
05.2018 - 05.2021
  • Cycled menus to keep offerings fresh and interesting for customers.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Developed cross-functional relationships with other departments, ensuring smooth operations and timely completion of tasks during special events or peak business hours.

Education

Anhui Medical University
China
06.2017

Skills

  • Customer service support
  • Healthcare Customer Service
  • First aid skills

    Other skills and interests

  • Languages: Chinese, English
  • Interests: Running, dog person

Languages

English
Chinese (Mandarin)

Timeline

Customer Service

Wanda Plaza
07.2021 - 03.2024

Pastry Chef

Self-employeed
05.2018 - 05.2021

Anhui Medical University

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Yuqing Jiang