Yuping Zheng
Richmond,BC
Summary
I have over 8 years of marketing and customer service experience. In the work, with long-term communication with different customers, media and organizations, I have excellent interpersonal and professional communications skills. I understand customer needs and addressing them in all aspects of marketing and service.I'm able to effectively work both as a team member and independently. I'm Bilingual in Mandarin and English
Overview
12
12
years of professional experience
Work History
Marketing and Customer Service Manager
Chengdu Sunlley Investment Co.
ChengDu, China
03.2020 - 08.2023
- Planned shopping mall's marketing activities to enhance the visibility and customer flow of the shopping center
- Designed and produced electronic/paper promotional products to promote the brand, products, and activities
- Worked with a team of 4 and assigned daily tasks
- Coordinate with the customer service department to quickly solve all kinds of problems occurring in the shopping of customers
- Organized and executed various commercial marketing activities
- Focusing on customer needs, organize and hold various VIP events and improve our services.
- Rapidly collaborate with all departments to resolve communication around customer feedback and complaints.
- Maintain good relations with customers, media, government departments and various groups and organizations
Marketing Coordinator
Chengdu New World Huimei Department Store Co. Ltd.
ChengDu, China
02.2012 - 01.2020
- Composed daily posts for social media and helped build corporate presence on Blog
- Communicate with customers by phone, email or website and feedback customer requests to other departments
- Regularly participate in customer research to understand customer needs and participate in various VIP customer activities
- Coordinated with various departments to execute marketing events
- Perform customer flow data analysis, CRM analysis, and analyze various sales data, and collaborate with various departments to adjust sales strategies.
- Accomplishment: Awarded title of Outstanding Employee of New World China 2016.
Education
MBA - Marketing
Sichuan University
ChengDu01.2016
Bachelor of Arts - Advertising
Sichuan University
ChengDu01.2012
Skills
- Teamwork
- Public Relation
- Communication
- Customer Service
Volunteer Experience
Food Bank and Learning Centre Nov. 2023 – Dec.2023
Pack and organize food for families to pick up
Anderson Elementary School Apr.2024-Now
The hot-lunch volunteer and 2024-2025 Co-communication leads of PAC
References
Nyla Meginbir, Teacher, Saskatchewan Intercultural Association, Saskatoon, SK, nmeginbir@saskintercultural.org
Timeline
Marketing and Customer Service Manager
Chengdu Sunlley Investment Co.
03.2020 - 08.2023
Marketing Coordinator
Chengdu New World Huimei Department Store Co. Ltd.
02.2012 - 01.2020
MBA - Marketing
Sichuan University
Bachelor of Arts - Advertising
Sichuan University
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