Yunyun Chen
Montreal,QC
Summary
Despite my hospitality education backgroud and extensive experience in restaurant management，I have come to Canada to study French. As a student, I am now seeking a part-time job in the hospitality industry. If you hire me, I assure you that you will find a very effcient part-time employee who will provide an excellent service experience for your customers.
Overview
14
14
years of professional experience
Work History
Operation Director
Dalian Xun An Equestrain Club
05.2020 - 05.2024
- Leveraged industry best practices to optimize workflow efficiencies and drive improvements in service delivery timescales.
- Streamlined operations by implementing efficient processes and workflows, leading to increased productivity.
- Negotiated contracts with vendors and suppliers, securing favorable terms that contributed to long-term success and sustainability.
- Oversaw budget planning and financial management activities, ensuring fiscal responsibility throughout the organization.
- Developed and executed strategy for business growth, resulting in a significant increase in market share.
- Conducted regular performance reviews evaluating team members contributions towards achieving organizational goals.
- Successfully managed crisis situations maintaining focus on priorities while providing guidance for rapid resolution.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Restaurant Manager
Bluche Restaurant&Bar
04.2010 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Improved overall customer satisfaction by implementing new service standards and staff training programs.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
MBA - Business Administration
Concordia University
United States07.2008
BBA - International Hotel Management
Les Roches Hotel Mangement School
Switzerland06.2006
Skills
- Scheduling and Planning
- Operational Efficiency
- Teamwork and Collaboration
- Customer Service
- Relationship Building
- Customer Relations
- Marketing Strategies
- Budget Control
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
French
Elementary
Timeline
Operation Director
Dalian Xun An Equestrain Club
05.2020 - 05.2024
Restaurant Manager
Bluche Restaurant&Bar
04.2010 - 03.2019
MBA - Business Administration
Concordia University
BBA - International Hotel Management
Les Roches Hotel Mangement School