Yunyu Luo
Toronto,ON
Overview
3
3
years of professional experience
Work History
Course Sales Associate (Part-Time)
SavvyUni Education
Toronto, Canada
10.2023 - 11.2024
- Managed over 250+ student inquiries monthly via the customer service platform, providing tailored course recommendations with a conversion rate of 38% from inquiry to enrollment
- Successfully closed 90+ course sales in a single quarter, contributing to a 23% revenue growth for the department
- Collaborated with the marketing team to execute 4 promotional campaigns, including webinars and workshops, generating 150+ new leads and increasing student engagement by 45%
- Maintained in-depth knowledge of 20+ course offerings, effectively presenting program benefits, resulting in a 20% increase in enrollment for flagship programs compared to the previous quarter
- Conducted follow-ups with over 100 enrolled students to ensure satisfaction, receiving a 95% positive feedback rate, and directly reducing dropout rates by 12%
Junior Recruiter (Full Time)
SavvyUni Education
Toronto, Canada
10.2023 - 11.2024
- Led end-to-end recruitment processes, including talent attraction, sourcing, screening, interviewing, and onboarding, ensuring a seamless candidate experience
- Managed nationwide educator recruitment independently, achieving a 219% average monthly KPI completion rate through strategic use of platforms such as Indeed and LinkedIn
- Expanded recruitment channels, building a network of 1,420+ contacts from top-tier US universities and consistently sourcing exceptional talent
- Collaborated with hiring managers to align recruitment strategies with organizational needs, ensuring efficient decision-making and timely hiring
- Conducted comprehensive candidate assessments, leading 103 interviews with an 87% second-round success rate and a 54% overall hiring conversion rate
HR Intern
The Beijing Hualian Group (SKP)
China
12.2022 - 07.2023
- Increased operational efficiency by 30% through strategic staffing analysis and job description optimization
- Expanded the candidate pool by 20% via innovative recruitment strategies and partnerships with placement agencies
- Filled 21 roles and conducted 460+ interviews, leading to the successful onboarding of 85+ employees
- Prepared 80+ salary review documents, supporting leadership in compensation decisions
- Built a talent pool of 300+ candidates, ensuring readiness for future hiring needs
Sales Consultant
Enoch Consulting
Markham, Canada
01.2022 - 09.2022
- Delivered online consultations, uncovering client needs and addressing inquiries on immigration, study abroad, and visa services, achieving personal sales revenue exceeding CAD 10,000 and successfully closing 12 high-value deals
- Developed monthly sales plans aligned with organizational goals, expanded and nurtured client relationships, and utilized student council networks to boost lead generation, achieving a 90% customer satisfaction rate
- Attended regular professional training to stay updated on immigration and education policies, ensuring 100% smooth project execution and prompt resolution of client issues
Education
Bachelor of Arts - Human Resource Management
York University
05.2024
Skills
- MS Office
- PowerPoint
- Excel
- Word
- Organizational skills
- Management skills
- Communication skills
- Customer service
Campusleadershipexperience
Founder & President 01/2021-12/2023
York University Chinese Student Council (YUCSC)-York University
- Established and led a student council focusing on supporting the Chinese student community, managed over 120 members and an 18-person team.
- Secured 15 sponsorships totaling $90,000 CAD, enabling the execution of 30+ events and initiatives focused on student engagement and cultural awareness.
Timeline
Course Sales Associate (Part-Time)
SavvyUni Education
10.2023 - 11.2024
Junior Recruiter (Full Time)
SavvyUni Education
10.2023 - 11.2024
HR Intern
The Beijing Hualian Group (SKP)
12.2022 - 07.2023
Sales Consultant
Enoch Consulting
01.2022 - 09.2022
Bachelor of Arts - Human Resource Management
York University