Summary
Overview
Work History
Education
Skills
Timeline
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Yunya li

Vancouver,BC

Summary

Dynamic manager with a proven track record at letea, excelling in payroll administration and conflict resolution. Expertly coached teams to enhance performance and fostered strong vendor relationships through effective negotiation. Committed to delivering exceptional customer service while optimizing task delegation for improved operational efficiency.

Overview

6
6
years of professional experience

Work History

Manager

letea
Victoria, British Columbia
08.2023 - 01.2025
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Managed monthly payroll processing (including gratuities), disbursement, and associated accounting.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

Cashier

parq casino restaurant
Vancouver, British Columbia
01.2019 - 12.2019
  • Conducted price checks for special orders or discounts as requested by customers.
  • Issued receipts, refunds, credits or change due to customers.
  • Resolved customer complaints professionally in accordance with company policy.

Education

Diploma - Early Childhood Education

Capital College
Vancouver, BC
12-2025

Bachelor of Arts - International Hotel Management

Royal Roads University
Victoria, BC
09-2022

Diploma - Hospitality&resort Bussiness Management

Canadian Tourism College
Vancouver, BC
08-2019

Skills

  • Payroll administration
  • Conflict resolution
  • Team building
  • Employee training
  • Vendor management
  • Task delegation
  • Customer service
  • Project management

Timeline

Manager

letea
08.2023 - 01.2025

Cashier

parq casino restaurant
01.2019 - 12.2019

Diploma - Early Childhood Education

Capital College

Bachelor of Arts - International Hotel Management

Royal Roads University

Diploma - Hospitality&resort Bussiness Management

Canadian Tourism College

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Yunya li