Yunusha Kafle
Edmonton,AB
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
9
9
years of professional experience
Work History
Program Officer
Institute of Cultural Affairs (ICA) Nepal
Kathmandu , Nepal
05.2020 - 08.2022
- Collaborated with project leaders and stakeholders to accomplish objectives.
- Provided continuous evaluation of program operations as compared with established mission and set parameters.
- Collaborated with community non-profit agencies and community leaders in pursuit of shared goals.
- Developed strategies aimed at improving overall company and program performance, efficiency and process improvements.
- Developed and maintained effective frameworks, standards and requirements.
- Worked closely with current and prospective partners, acting as primary point of contact for program grants and engagement opportunities.
- Cultivated grantmaking opportunities that aligned with program goals and objectives.
- Planned and orchestrated special events and fundraising activities to raise awareness of foundation.
- Developed strategic business initiatives with defined purpose, clear scope and targeted impact on organization both for short-term improvement and long-term value.
- Assured grants met measurable benchmarks and complied with laws governing private foundations.
- Assisted foundation officer in fundraising development, resulting in 3 new donors.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
Customer Service Representative
NIC Asia Bank
Kathmandu , Nepal
01.2019 - 08.2019
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Developed strong customer relationships to encourage repeat business.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Program Associate
F-Skill Pvt Ltd
Kathmandu, Nepal
07.2016 - 01.2018
- Planned various events, including training and workshops and handled the logistics, invitations, ordering of food and other tasks.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
- Drafted agendas, meeting notes and other documents to enhance collaborative process.
- Produced well-written, comprehensive reports and documents.
- Produced and distributed memos, newsletters and other forms of communication.
- Coordinated logistics for activities and events.
- Communicated project status, requirements and deadlines to stakeholders.
Assistant
Standard Chartered
Kathmandu, Nepal
07.2013 - 12.2014
- Gathered and sorted data for inclusion in reports and files.
- Served as contact person and source of information to maintain good communication with clients.
- Used advanced Excel functions and calculations to develop reports and lists.
- Answered incoming calls and recorded accurate messages.
- Handled data entry tasks with high levels of speed and accuracy.
- Obtained signatures for financial documents and internal and external invoices.
- Opened, sorted and distributed incoming mail and processed outgoing mail.
- Assisted organizational efforts by filing, entering data and answering phones.
Education
Bachelor of Arts - Development Finance
National College
Kathmandu, Nepal12.2012
High School Diploma -
DAV Sushil Kedia Viswa Bharati
Nepal06.2008
Skills
- Data Review
- Documentation Abilities
- Customer Service
- Active Listening
- Data Management
- Organizational Skills
- Computer Skills
- Microsoft Office
- Good Work Ethic
- Friendly, Positive Attitude
- Planning & Organizing
- Critical Thinking
Timeline
Program Officer
Institute of Cultural Affairs (ICA) Nepal
05.2020 - 08.2022
Customer Service Representative
NIC Asia Bank
01.2019 - 08.2019
Program Associate
F-Skill Pvt Ltd
07.2016 - 01.2018
Assistant
Standard Chartered
07.2013 - 12.2014
Bachelor of Arts - Development Finance
National College
High School Diploma -
DAV Sushil Kedia Viswa Bharati
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