Yunus Khan
Halifax,NS
Summary
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Pacrim Hospitality
Halifax, Nova Scotia
09.2023 - Current
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Processed financial transactions for customers.
- Updated databases with new and modified customer data.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Identified opportunities for upselling additional products or services based on customer needs.
Student Advisor
NSCC
Halifax, Nova Scotia
01.2024 - 02.2025
- Developed strategies for improving student engagement in class activities and discussions.
- Directed and participated in recruitment and enrollment activities.
- Coordinated referrals to help students obtain campus services.
Education
Diploma - Computer Information Systems
Nova Scotia Community College
Halifax05-2024
Skills
- Complaint resolution
- Scheduling
- Account updating
- Technical troubleshooting
- Customer satisfaction measurement
- Escalation management
- Office equipment proficiency
- Office 365
Timeline
Student Advisor
NSCC
01.2024 - 02.2025
Customer Service Representative
Pacrim Hospitality
09.2023 - Current
Diploma - Computer Information Systems
Nova Scotia Community College
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