Yunqing Fei
Toronto,Ontario
Overview
9
9
years of professional experience
Work History
Front Desk Associate
Miaowupets
04.2024 - Current
- Customer Service: Greeted customers warmly, addressed their inquiries, and provided information about products and services.
- Sales Support: Assisted customers with selecting pet supplies and grooming services, promoting store specials and loyalty programs.
- Cash Handling: Managed transactions accurately, processed payments, handled returns, and balanced the cash register at the end of each shift.
- Inventory Management: Restocked shelves, organized displays, and conducted regular inventory checks to ensure product availability.
- Appointment Scheduling: Coordinated grooming appointments, maintaining a well-organized booking system.
- Problem Resolution: Handled customer complaints and concerns professionally, ensuring customer satisfaction and fostering positive relationships.
Sales Associate
The Wheat Boutique
10.2023 - 04.2024
- Customer Interaction: Welcomed customers, offered assistance, and provided detailed information on clothing styles, sizes, and trends.
- Sales Transactions: Processed purchases, returns, and exchanges efficiently, ensuring accurate handling of cash, credit, and debit transactions.
- Merchandising: Maintained attractive and organized displays, restocked items, and ensured the store's visual appeal.
- Customer Accounts: Managed customer loyalty programs, assisted with sign-ups, and updated accounts with purchase history and preferences.
- Telephone Operations: Answered phone calls promptly, directed calls to appropriate departments, and provided information about store hours and promotions.
- Support Tasks: Assisted with fitting room management, store cleanliness, and back-office administrative duties.
Client Support
Saninco Technologies Inc.
07.2022 - 04.2024
- Technical Support: Demonstrated ability to effectively handle software-related inquiries and troubleshoot technical issues, ensuring timely resolution and client satisfaction.
- Customer Relations: Proven track record of providing exceptional customer support, including de-escalating tense situations and cultivating positive client relationships.
- Communication Proficiency: Proficient in utilizing various communication channels to address client needs promptly and efficiently, contributing to a seamless and productive support experience.
- Feedback Loop: Actively gathered and communicated client feedback to the product development team to help improve and enhance software features.
- Documentation: Maintained detailed and accurate records of customer interactions, issues, and resolutions in the company's CRM system.
- Training: Assisted in training new team members on support processes and best practices, ensuring a consistent and high-quality service level.
Model
Xi-Meng Media Co., Ltd.
06.2015 - 08.2017
- Demonstrated versatility by working with various fashion and lifestyle brands, including clothing, accessories, and beauty products.
- Featured in promotional materials such as brochures and advertisements; helped convey the brand's identity and effectively communicated the unique selling points of the products or services.
- Collaborated with photographers and stylists to develop and refine conceptual photoshoots, contributing innovative ideas and insights to ensure a cohesive visual narrative aligned with the intended message or emotion.
Education
Bachelor of Science - Data Science
University of Waterloo
06.2021
Skills
- Sales and Negotiation
- Customer Service
- E-commerce Management
- ERP Systems
- Inventory Control
- Product Presentation
- Social Media Marketing
Languages
Chinese (Mandarin)
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Associate
Miaowupets
04.2024 - Current
Sales Associate
The Wheat Boutique
10.2023 - 04.2024
Client Support
Saninco Technologies Inc.
07.2022 - 04.2024
Model
Xi-Meng Media Co., Ltd.
06.2015 - 08.2017
Bachelor of Science - Data Science
University of Waterloo
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