YUNJEONG CHOE
Calgary,Alberta
Summary
Multilingual and highly skilled in customer service experiences; hardworking and passionate job seeker with strong organizational skills eager to secure entry-level. Ready to help team achieve company goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
The November Lounge Cafe
Barista
South Korea, Incheon
08.2022 - 11.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Making a variety if coffee and drinks to suit the cafe’s recipe.
- How to use the coffee machine and how to clean it
WestJet Airlines
Guest Service Ambassador
Toronto, ON
03.2022 - 04.2022
- Co-Ops (Internship for my college)
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Direct passengers to security or gate, connecting flight.
- Ensure passengers receive a high level of customer service.
Daldongnae Korean Barbecue Restaurant
Server
Toronto, ON
09.2021 - 04.2022
- Greet customers and escort them to their seats in the order in which they arrive.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Served customers and followed outlined steps of service.
- Act as a liaison.
Education
Associate of Arts - Flight Services: Operations And Cabin Management
Seneca College
Markham, ON04.2022
Skills
- Efficient teamwork with co-workers
- Strong cultural awareness and sensitivity
- Customer Service and Rapport
- Excellent time management and flexible with schedules
- Languages
- Korean (Fluent)
- English (Working Proficiency)
Certification
- Proserve (2022-Alberta)
- First Aid & CPR/AED level C (2021)
- Smart Serve (2021-Ontario)
- The Specialty Coffee Association (2021)
- Barista Skills Foundation
Timeline
The November Lounge Cafe
Barista
08.2022 - 11.2022
WestJet Airlines
Guest Service Ambassador
03.2022 - 04.2022
Daldongnae Korean Barbecue Restaurant
Server
09.2021 - 04.2022
Associate of Arts - Flight Services: Operations And Cabin Management
Seneca College