Yunik Chopra
Brampton,ON
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
5
5
years of professional experience
Work History
BLS International Services Inc
01.2024 - Current
- Proficiency in managing the whole processing of visa and passport applications while following embassy and consulate regulations.
- The employee with the best reviews throughout all BLS International offices worldwide.
- Proficient in verifying and scrutinizing documents for accuracy and compliance with legal standards.
- Capable of safely handling sensitive customer information and keeping correct records.
- Thorough understanding of data protection laws, diplomatic procedures, and immigration laws.
- The capacity to cooperate with other team members, embassy and consulate representatives, and others.
- Efficiently processed visa and passport applications, handling 30 daily cases, assisting clients, providing training, and implementing process improvements, reducing service delays by 30%.
Customer Service Representative (Crew Member)
McDonald’s (29162)
09.2022 - 01.2026
- Delivered exceptional customer service by addressing inquiries and resolving complaints efficiently.
- Meeting with customers with diverse needs, strengthening communication skills and gaining leadership qualities with astonishing reviews from teammates.
- Became the “Employee of the Month” within the second month of my probation.
- Trained and mentored new team members on operational procedures and customer interaction techniques.
- Have the strength to work in extreme conditions and have good relationships with all the teammates including the managers.
- Analyzed customer feedback trends to identify areas for operational improvement and increased efficiency.
- Appreciated by many of the customers and managers for excellent service.
Chef and Cashier/Customer Service
Caravan Kabob House
02.2022 - 12.2023
- Multitasking and overseeing a demanding environment.
- Staying calm and positive in a work loaded environment alongside overseeing extreme pressures sometimes.
- Learned people skills such as communicating with people, serving rightfully, making them feel special, and making food by following proper hygiene.
Managing the office work and CSR
ABC TRADERS
04.2021 - 01.2022
- Prepared daily, weekly, and monthly reports and updated calendar of appointments.
- Answered, screened, and redirected an average of twenty telephone calls with professionalism and proficiency.
- Using Microsoft Office skills to manage different activities in the firm.
- Ensured business objectives
Education
Business Accounting -
Sheridan College
Brampton, ON01.2023
Diploma in Computer Application and Accounting - undefined
Sai Institute of Software Education (SISE)
01.2022
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Complaint handling
- Payment processing
- Client relations
INTERESTS AND HOBBIES
Socializing, playing games, exploring new cultures and places, travelling, and self-introspecting.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Punjabi
Bilingual or Proficient (C2)
Timeline
BLS International Services Inc
01.2024 - Current
Customer Service Representative (Crew Member)
McDonald’s (29162)
09.2022 - 01.2026
Chef and Cashier/Customer Service
Caravan Kabob House
02.2022 - 12.2023
Managing the office work and CSR
ABC TRADERS
04.2021 - 01.2022
Diploma in Computer Application and Accounting - undefined
Sai Institute of Software Education (SISE)
Business Accounting -
Sheridan College