Yunha Kim
Toronto,ON
Summary
Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with a team-oriented mentality and dedication to customer satisfaction, business goals, and sales excellence. Skilled in coordinating documentation and handling delivery schedules.
Overview
3
3
years of professional experience
Work History
Logistics Coordinator /Transportation Dispatcher
Pantos Logistics Canada Inc.
06.2022 - Current
- Scheduled deliveries and pickups according to customer needs.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Generated documentation and information required for customer shipments.
- Managed conflict resolutions with customers, carriers and other personnel to encourage professional relationships and promote respect.
- generated SOP and trained new employees to apply best practices and comply with protocols and regulations.
- Conducted investigations to resolve issues related to logistics and cargo movements.
- Tracked orders and notified customers of status or potential delays.
- Monitored outbound freight operations to establish timely delivery of packages.
Barista
Cafe Login
03.2022 - Current
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
Server & Barista
Bread and Roses
03.2021 - 05.2022
- Explained and offered suggestions the menu to customers
- Greeted customers with a friendly and smilingly attitude
- Operated POS terminals to input orders, split bills, and calculate totals
- Served coffee, sandwiches, and desserts for customers with the options to customize
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Education
Diploma - Hotel Operations Management
George Brown College
Toronto, ON04.2022
Skills
- Logistics Management
- Critical Decision-Making
- Self-Directed
- Analytical and Critical Thinking
- Teamwork and Collaboration
- Troubleshooting
- Relationship Building
- CPR Certification
Volunteer Experience
Early Childhood Teacher, Light Korean Presbyterian Church, 10/2018, 02/2020
Languages
Korean
Native or Bilingual
Timeline
Logistics Coordinator /Transportation Dispatcher
Pantos Logistics Canada Inc.
06.2022 - Current
Barista
Cafe Login
03.2022 - Current
Server & Barista
Bread and Roses
03.2021 - 05.2022
Diploma - Hotel Operations Management
George Brown College
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