Yungi Chang
Vancouver,BC
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Insurance Customer Service Representative
Cathay Life Insurance
09.2019 - 03.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Collected premiums and issued accurate receipts.
- Collaborated with underwriters to streamline the policy issuance process for improved efficiency.
- Consistently met or exceeded performance goals related to both sales targets and customer service metrics.
- Assessed customer needs and recommended suitable insurance policies.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Enhanced customer satisfaction by addressing and resolving insurance-related inquiries and concerns.
Room Service Attendant
Santos Hotel
09.2018 - 09.2019
- Upheld strict hygiene standards within the room service area, adhering to established protocols for sanitation procedures.
- Kept work environments, equipment and trays clean and sanitized for guests.
- Handled guest complaints professionally, resolving issues quickly and efficiently to maintain satisfaction levels.
- Contributed towards a welcoming atmosphere by providing a warm smile and personalized greeting upon each interaction with guests.
- Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
Restaurant Customer Service Representative
青葉Taiwan Cuisine
09.2016 - 09.2018
- Utilized excellent listening skills when taking orders over the phone or in person, ensuring complete accuracy.
- Maintained a clean and welcoming environment, contributing to positive customer experiences.
- Participated in weekly team meetings to discuss ways of improving overall restaurant performance.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Enhanced customer satisfaction by promptly addressing and resolving complaints and issues.
- Contributed to team success by consistently meeting or exceeding sales targets.
Education
Bachelor of Science - Department of Marketing
St. John's University
Taiwan09.2022
Skills
- Teamwork and Collaboration
- Active Listening
- Customer Service
- Paperwork Processing
- Collaborative relationships
- Attention to Detail
Languages
Chinese (Mandarin)
Native or Bilingual
English
Limited Working
Timeline
Insurance Customer Service Representative
Cathay Life Insurance
09.2019 - 03.2024
Room Service Attendant
Santos Hotel
09.2018 - 09.2019
Restaurant Customer Service Representative
青葉Taiwan Cuisine
09.2016 - 09.2018
Bachelor of Science - Department of Marketing
St. John's University
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