Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Yung-Chieh Kuo

Calgary,Canada

Summary

Dynamic interpreter with over 6 years at One World Global Services, excelling in medical and customer service interpretation. Proven ability to deliver accurate translations while managing urgent situations. Multilingual with strong note-taking skills and a deep understanding of cross-cultural communication, ensuring seamless interactions between English speakers and limited English speakers.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Over-the-Phone Interpreter

One World Global Services
San Francisco, CA
05.2019 - Current
  • Provide consecutive medical interpretation most of the time (70%), also interpret in settings such as customer service, banking, law enforcement, court, complaints, border control, etc.
  • Follow interpreter protocol to hold onto the highest levels of integrity and professionalism
  • Keep notes swiftly and efficiently to jog down all the key elements
  • Render faithful, accurate, smooth, idiomatically authentic renditions to facilitate communication between English service providers and limited English speakers
  • Manage call conversation flow and keep the conversation going smoothly
  • Respond quickly, calmly, professionally to various situations and scenarios, some of which are extremely urgent, stressful, chaotic, unorganized.
  • Use cultural savvy to solve and prevent potential misunderstandings arising due to cultural barriers

English Teacher

G-jun-Changhua
CHANGHUA, TAIWAN
08.2019 - 05.2021
  • Taught ESL Pronunciation, Adult Conversation, Business English, Tourism English, TOEIC classes
  • Developed engaging lesson plans for diverse student needs.
  • Facilitated classroom discussions to encourage critical thinking skills.

Education

College certificate - TESOL

American TESOL Institute
Certificate Program In Taipei
08.2011

Master's degree - International Relations

The George Washington University
Washington, DC
05.2009

Bachelor's - Russian Language & Diplomacy

National Chengchi University
Taipei City
06.2007

Skills

  • Over the phone medical interpretation & customer service interpretation (6 years)
  • North American English pronunciation
  • Chinese (Native level)
  • English (C1- C2 level)
  • Efficient note-taking skills
  • Multilingual
  • Cross-cultural communication and savvy (10 years)
  • Medical terminology and HIPAA training
  • Translation (15 years)

Certification

  • CCHI Certified Healthcare Interpreter November 2024 to Present
  • CCHI is a US-based organization dedicated to bilingual interpreters' certification in the field of healthcare in particular. The Certified Healthcare Interpreter examination is an oral performance exam that includes a number of vignettes testing the interpreter's skills and abilities in consecutive and simultaneous interpreting, sight translation and translation.
  • NAATI Certified Provisional Interpreter March 2025 to March 2028
  • NAATI Certified Provisional Interpreter Certificate (Australia). NAATI is the national standards and certifying authority for translators and interpreters in Australia. Certified Provisional Interpreters (CPI) are the ones that are capable of professionally transferring non-complex, non-specialized messages from a source language into a target language that accurately reflects the meaning.
  • 90/90 Overall score on PTE Academic English Test February 2024 to February 2026

Timeline

English Teacher

G-jun-Changhua
08.2019 - 05.2021

Over-the-Phone Interpreter

One World Global Services
05.2019 - Current

College certificate - TESOL

American TESOL Institute

Master's degree - International Relations

The George Washington University

Bachelor's - Russian Language & Diplomacy

National Chengchi University

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