Yunfangzhou Tan
Toronto,ON
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
1
1
year of professional experience
Work History
Server
Chine Legendary Hot Pot & Noodles
08.2021 - Current
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Inspected dishes and utensils for cleanliness.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Moved and set up seating, prepared extra silverware and Action prior to arrival of large groups.
- Asked customers for feedback, solved problems, provided additional items and Action throughout meal.
Education
Bachelor Of Illustration - Illustration
OCAD University
100 McCaul St, Toronto, ON M5T 1W107.2023
Skills
- Menu Memorization and Presentation
- Special Requests and Substitutions
- Transactions and Cash Handling
- Conflict and Complaint Resolution
- Bathroom Servicing
- Customer Service and Rapport
- Food and Beverage Service
- Contamination Prevention
- Greeting and Seating Guests
- Guest Accommodations
- Daily Specials Memorization
- Billing and Payment Processing
- Table Bussing
- Server Improvements
- Guest Seating Arrangements
- Taking Reservations
- Guest Satisfaction
- Price Memorization
- Beverage Preparation
- Check Payment Processing
- Dessert Preparation
- Table Preparation
- Dietary Restrictions
- Phone Inquiries
- Adaptable and Flexible
- Warm and Friendly
- Cool Under Pressure
- Order Accuracy and Delivery
- Guest Inquiries
- Suggestive Selling
Languages
Chinese (Mandarin)
Native or Bilingual
Japanese
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
To succeed in life, you need two things: ignorance and confidence.
Mark Twain
Timeline
Server
Chine Legendary Hot Pot & Noodles
08.2021 - Current
Bachelor Of Illustration - Illustration
OCAD University
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