YUNETE DAVE MANIKARAN
Swiss Chalet
Scarborough,Ontario
10
years of professional experience
Results-driven Customer Service Manager experienced in team coordination and staff training within food service and retail sectors. Achieved operational efficiency and enhanced customer satisfaction through effective leadership and problem resolution. Committed to delivering exceptional service and fostering positive team culture.
Work History
Customer Service Manager
7 Years 1 Month- Addressed customer complaints and resolved issues, improving customer satisfaction.
- Train new employees on restaurant procedures, food safety standards, and customer service protocols.
- Create work schedules and coordinate staff to maintain smooth restaurant operations.
- Collaborate with front-of-house staff to streamline communication and ensure prompt, high-quality food service for customers.
- Provide recommendations to customers on food and beverage selections.
- Greeted customers and fulfilled food orders, enhancing overall dining experience.
- Supported daily restaurant operations by collaborating with team members to ensure efficiency.
Customer Service Representative
10 Months- Provided excellent customer service by answering inquiries and resolving concerns.
- Executed cash, credit, and debit transactions accurately using point-of-sale (POS) system, contributing to reliable financial operations.
- Processed cash, credit, and debit transactions accurately using the point-of-sale (POS) system.
- Delivered prompt customer service by addressing inquiries and resolving concerns, enhancing customer satisfaction.
- Assisted in maintaining a clean and organized store environment.
- Monitored stock levels and reported shortages to support effective inventory management and ensure product availability.
Sales Associate / Cashier
2 Years 1 Month- Processed customer transactions, ensuring accuracy and efficiency in purchases and returns.
- Assisted customers on sales floor by answering inquiries and providing tailored product recommendations.
- Restocked and priced merchandise to ensure shelves were fully stocked and items were correctly labeled.
- Managed inventory by organizing stockrooms and maintaining proper product placement.
- Kept work environment clean and orderly to improve overall shopping experience.
Education
CXC Certificate
Skills
Customer service
Food safety compliance
POS systems
Transaction Accuracy
Operations
Staff scheduling
Staff training
Time Management
Problem Solving
Leadership Skills
Customer Insights
Timeline
Customer Service Manager
Swiss Chalet
2019.09 - CurrentRead More
Customer Service Representative
Step Saver
2018.10 - 2019.08Read More
Sales Associate / Cashier
True Value Supermarket
2016.06 - 2018.07Read More
Tagore Secondary School
CXC Certificate
2016.09Read More