Yuna Choi
Toronto,ON
Summary
Highly motivated undergrad student attending York University, studying Humanities and Human Resources. I have experience working in various customer service settings, which have equipped me with strong problem-solving abilities, teamwork, time management and excellent communication skills. I am ready to tackle new challenges with dedication and enthusiasm, prepared to contribute to team success and achieve positive results.
Overview
5
5
years of professional experience
Work History
Server
Boston Pizza
10.2025 - Current
- Delivered exceptional customer service by efficiently managing guest orders and inquiries.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed cash register operations, processing payments accurately and efficiently.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Barista
Starbucks
06.2025 - 11.2025
- Provided personalized customer service, building rapport with regular customers and creating a welcoming atmosphere.
- Consistently prepared beverages and food items according to Starbucks' standards, ensuring consistent quality and taste.
- Demonstrated flexibility by adjusting work tasks based on store needs and contributing to an organized workflow.
- Collaborated with fellow baristas and supervisors to maintain a well-organized and smoothly functioning store.
Convocation Event Support
York University
05.2025 - 10.2025
- Greeted and verified graduands and guests at the box office
- Efficiently managed long lines and handled on the spot registration
- Used technology in effective manner to search up student profiles and records
- Provided clear and polite assistance, responding to attendee inquiries about seating, schedules, location, etc.
- Accurately scanned each graduate’s name card at the designated scanning point before they proceeded to the stage.
- Operate scanning device (barcode scanner) efficiently and troubleshoot basic technical issues.
Tutor
Scholars Education Centre
01.2025 - 06.2025
- Developed individualized lesson plans to address diverse learning needs and improve student engagement.
- Utilized assessment tools to track student progress and adjust instructional strategies accordingly.
- Fostered positive learning environments through effective communication and relationship-building with students and parents.
- Implemented innovative teaching methods to enhance comprehension of complex subjects among students.
Server
Stacked Pancake House
05.2024 - 09.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and satisfactory guest experience.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Sales Associate
Marshalls
05.2023 - 04.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
Server Assistant
Halibut House Fish & Chips
06.2022 - 12.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Answered customer questions about hours, seating and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
Cashier
Mary Brown's
05.2022 - 12.2022
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Pharmacy Assistant
Rexall
06.2021 - 04.2022
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Supported operations with filing, copying and faxing.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Demonstrated professionalism when handling sensitive patient situations, preserving confidentiality at all times.
- Filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
Education
Bachelor of Arts - Humanities, Human Resources
York University
Toronto, Ontario04.2026
Skills
- Bilingual (English and Korean)
- Team Player
- Communication Skills
- Cash Handling
- Attentive to small details
- Strong Work Ethic
- Problem-Solving
- Exceptional customer service
- Sales expertise
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Server
Boston Pizza
10.2025 - Current
Barista
Starbucks
06.2025 - 11.2025
Convocation Event Support
York University
05.2025 - 10.2025
Tutor
Scholars Education Centre
01.2025 - 06.2025
Server
Stacked Pancake House
05.2024 - 09.2024
Sales Associate
Marshalls
05.2023 - 04.2024
Server Assistant
Halibut House Fish & Chips
06.2022 - 12.2022
Cashier
Mary Brown's
05.2022 - 12.2022
Pharmacy Assistant
Rexall
06.2021 - 04.2022
Bachelor of Arts - Humanities, Human Resources
York University
Volunteer Experience
- Teacher Assistant, Korean Summer School
- Teacher Assistant, First Nations Kids Summer Camp
- Event Coordinator, Hallyu Dongari
- Peer Mentor, York University
- College Crew Volunteer, York University
- Recruitment Ambassador, York University
- Volunteer, New Student Transition Program, York University