YUN ZENG
Surrey,BC
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Counseling professional with strong foundation in mental health support and client advocacy. Successfully implemented individualized treatment plans, leading to significant improvements in client well-being. Highly collaborative team player, known for adaptability and results-driven approach. Proficient in crisis intervention and conflict resolution.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Registered Clinical Counsellor
Soul Puzzle Clinical Counselling
Surrey, BC
01.2022 - Current
- Facilitated individual and group counseling sessions to support client emotional and psychological development.
- Developed personalized treatment plans based on comprehensive assessments and client needs.
- Implemented evidence-based therapeutic techniques to enhance client engagement and progress.
- Monitored client progress, adjusting interventions as necessary to optimize outcomes and effectiveness.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Contributed to a supportive work environment by sharing knowledge, resources, and new findings within the counseling field.
- Used cognitive behavior therapy to assist clients in recognizing and redirecting poor habits.
- Established trusting therapeutic alliances with clients through empathetic listening, validation, and unconditional positive regard.
- Enhanced family dynamics by providing family counseling sessions.
- Reduced symptoms of anxiety and depression in clients by utilizing cognitive-behavioral strategies.
- Assessed clients' needs to provide appropriate therapeutic interventions.
Counsellor
Nuway Counselling
Burnaby, BC
05.2021 - 01.2022
- Offered counselling services for clients struggling with mental health issues and personal growth.
- Developed a treatment plan for clients based on diagnosed condition, family input, client conversations, and other lifestyle aspects.
- Used mindfulness cognitive behavioral therapy and person-centered techniques to address mental health conditions and improve client outcomes during a crisis.
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills.
- Empowered clients to tackle challenging situations with better and more diverse coping skills.
- Scheduling appointments, entering and maintaining data and files, preparing and editing documents.
- Facilitated individual and group counseling sessions to support client mental health and personal growth.
- Developed personalized treatment plans based on comprehensive assessments and client goals.
Owner/Operator
ZETA Cafe
Burnaby, BC
11.2012 - 08.2018
- Managed inventory levels, ensuring timely supply chain operations and minimizing waste.
- Developed and implemented efficient operational procedures to enhance customer service experience.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
- Set pricing structures according to market analytics and emerging trends.
- Trained teams on specific operations and requirements for each job site, including applicable procedures and techniques.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Behavioral Interventionist
Family Center Practice Group
North Vancouver, BC
06.2016 - 02.2018
- Help autistic children develop social skills.
- Assess the challenges an individual faces when functioning in daily life.
- Set goals for behavioral changes, monitor the client, assess progress and modify behavioral plans with the team.
- Utilized frequency charting, duration charting, time sampling and interval observations for appropriate behavior intervention.
- Utilized techniques such as behavior modeling and role-playing to improve interactions between students.
- Assisted students in effectively navigating social and academic environments by building repertoire of skills.
- Observed students in diverse settings to gauge behaviors.
Residential Care Worker
North Shore ConneXions Society
North Vancouver, BC
12.2015 - 12.2017
- Participate in the development, implementation and ongoing documentation of Personal Service Plans.
- Support individual with their personal care and needs.
- Administer medication, arrange for travel, and maintain appropriate documentation and records.
- Maintain positive working relationships with all professionals involved in the care of individuals.
- Built relationships with patients through companionship and life enrichment activities to improve quality of life.
- Provided companionship, personal care and household management assistance to clients within private home settings.
- Helped clients stay happy and healthy by providing mental and emotional support.
Education
Master of Arts - Counselling Psychology
Yorkville University
New Brunswick10-2021
Bachelor of Arts - Psychology, Counseling and Human Development, Early Childhood Learning
Simon Fraser University
Burnaby, BC06-2016
Skills
- Mental health support
- Interpersonal communication
- Cognitive Behavioral Therapy Approach
- Psychology/Counseling
- Business development
- Recruiting and hiring
- Schedule management
- Parenting
- Creativity
- Teamwork
- Skilled in intake interviewing
- HIPAA
- Multicultural competence
Languages
English
Full Professional
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- B.C. Registered Clinical Counsellor
- Workplace Safety & Prevention Services Certificate
- Nonviolent Crisis Intervention Certificate
- Standard First Aid – CPR-C & AED Certificate
- B.C. Class 5 driver's license
- Gottman Method I&II Certificates
Timeline
Registered Clinical Counsellor
Soul Puzzle Clinical Counselling
01.2022 - Current
Counsellor
Nuway Counselling
05.2021 - 01.2022
Behavioral Interventionist
Family Center Practice Group
06.2016 - 02.2018
Residential Care Worker
North Shore ConneXions Society
12.2015 - 12.2017
Owner/Operator
ZETA Cafe
11.2012 - 08.2018
Bachelor of Arts - Psychology, Counseling and Human Development, Early Childhood Learning
Simon Fraser University
Master of Arts - Counselling Psychology
Yorkville University