YUN HOU
Markham,ON
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
Work History
Event Planner
Everything For I Do Inc
12.2010 - 11.2022
- Corresponded with clients to answer questions and resolve issues.
- Performed face-to-face meetings to finalize contract for services and event details.
- Brainstormed and implemented creative event concepts and themes.
- Managed event logistics and operations.
- Coordinated with participating vendors during event planning.
- Managed administrative logistics of events planning, event booking, and event promotions.
Receptionist
Parkway Message Clinic
02.2019 - 09.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Corresponded with clients through email, telephone, or postal mail.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Organized, maintained and updated information in computer databases.
- Collect payments, processed transactions and updated relevant records.
Receptionist
Dr. Hongli Fan
01.2018 - 04.2018
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated patient information and insurance details for accurate electronic medical records.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Skills For Change
07.2008
GED -
Thomson Education Direct
USA06.2005
Skills
- Patient Flow
- Attention to Detail
- Phone and Email Etiquette
- Payment Collection and Processing
- Medical Records Maintenance
- Patient Relations
- Problem-Solving
- Records Management
- Multitasking and Organization
Languages
English
Professional Working
Chinese (Mandarin)
Native or Bilingual
Timeline
Receptionist
Parkway Message Clinic
02.2019 - 09.2019
Receptionist
Dr. Hongli Fan
01.2018 - 04.2018
Event Planner
Everything For I Do Inc
12.2010 - 11.2022
High School Diploma -
Skills For Change
GED -
Thomson Education Direct
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