Yuming Fu
Toronto,ON
Summary
Adaptable professional with a diverse background spanning customer service, digital coordination, and airport operations. Skilled in managing complex situations, including baggage tracing, digital platform support, and client communication. Fluent in English and Mandarin, enabling seamless collaboration in multicultural settings. Proficient in using technology for task management, problem resolution, and operational efficiency, with a commitment to continuous learning and professional growth.
Overview
3
3
years of professional experience
Work History
Mishandled Baggage Specialist
GTA Dnata
Toronto, Ontario
03.2024 - Current
- Assisted passengers with baggage claims, addressing inquiries, resolving issues, and providing updates, while maintaining high levels of professionalism and customer service.
- Coordinated with multiple airlines, ensuring that baggage claim procedures met each airline’s specific standards and requirements.
- Managed lost and found items, documenting and storing them securely while facilitating their return to the rightful owners. Maintained accurate and detailed records of baggage-related incidents, ensuring proper documentation and reporting of issues for follow-up.
- Demonstrated expertise in airport operations and baggage handling systems, ensuring adherence to safety, security regulations, and operational procedures.
Digital Coordinator/Customer Service Associate
Lastman's Badboy
Pickering, Ontario
07.2023 - 11.2023
- Product-uploading, managing and monitoring the official website, ensuring a smooth and presentable experience for the consumers.
- Proficient use of inventory management and contact management software.
- Managing and responding website's chat conversations, resolving customer complaints by identifying problems and suggesting solutions, as well as implementing corrective actions.
- Assisted department with email-based and phone support when call center was busy or short-staffed.
Customer Representative
Kiehl's
Toronto, Ontario
08.2022 - 07.2023
- Quickly learning new skills and applying into to daily tasks, improving efficiency and productivity.
- Carrying out day-day-day duties accurately and efficiently.
- Customer service, communicating effectively with customers to ultimately fulfill their needs.
- Demonstrating respect, friendliness and willingness within work space.
- Analyzed skin condition and made appropriate product recommendations.
Education
Bachelor of Arts - Media, Information & Technoculture
University of Western Ontario
London, ON04-2023
Skills
- Communication and Teamwork
- Problem Solving
- Customer Service
- Product Knowledge/Demonstration
- Passenger Assistance
- Airport Operation
Timeline
Mishandled Baggage Specialist
GTA Dnata
03.2024 - Current
Digital Coordinator/Customer Service Associate
Lastman's Badboy
07.2023 - 11.2023
Customer Representative
Kiehl's
08.2022 - 07.2023
Bachelor of Arts - Media, Information & Technoculture
University of Western Ontario
Similar Profiles
SACHIN KUMARSACHIN KUMAR
Warehouse Associate at GTA DnataWarehouse Associate at GTA Dnata
Munish Munish null
NA at Gta DnataNA at Gta Dnata
LIFE BALISILIFE BALISI
Passenger Service Agent at GTA DnataPassenger Service Agent at GTA Dnata
Shanzay KhanShanzay Khan
Artist at Shanzay KhanArtist at Shanzay Khan
Bara'a TahirBara'a Tahir
Summer Student Caretaker at TDSB FOYTSummer Student Caretaker at TDSB FOYT