Yumi Kyla Yamada
Richmond,Canada
Summary
Dedicated administrative professional with experience supporting high-volume office environments. Known for delivering efficient clerical and operational support, managing office supplies and documentation, and handling diverse tasks independently with a positive, professional demeanor.
Overview
21
21
years of professional experience
Work History
Home Caregiver (p/t)
Private Home
Richmond, Canada
01.2021 - Current
- Assisted clients with maintaining good personal hygiene.
- Monitored clients' health conditions and reported changes to family members.
- Provided companionship and emotional support to enhance client well-being.
- Managed medication schedules and ensured timely administration of prescriptions.
- Maintained a clean and safe living environment for clients at home.
Admin Clerk/Payroll
Lofted Design
Richmond, Canada
01.2020 - 01.2023
- Managed daily office operations, including scheduling appointments and managing incoming calls.
- Prepared and processed documents such as invoices, reports, memos and correspondence.
- Processed employee payrolls according to established guidelines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
Sales Assistant
Foley’s Candies Ltd.
Richmond, Canada
01.2015 - 01.2017
- Supported sales manager with new customer set ups and maintaining good relations and service
- Provided product samples and information such as nutritional, allergens and product specifications
- Completed listing forms and collected customer information
- Managed complaints and refunds
- Completed monthly sales reports for Sales Staff and Brokers as well as customer Seasonal Booking requirements
- Maintained excellent relationships with existing Broker/Distributor network by providing promotional information, sales bulletins, samples and other sales information
- Supported Order Desk and logistics by maintaining clear communications with customers concerning timing of orders, delivery schedules and other order anomalies
- Responsible for maintaining the content and quality of the website in conjunction with our third-party website manager
- Maintaining customer files, input new and updated information as required
- Organized, managed and worked at trade show presentations
Administrative Assistant
Foley’s Candies Ltd.
Richmond, Canada
01.2011 - 01.2015
- Managed telephone call traffic on multi-line switchboard with over 20 extensions.
- Sorted, dated, and distributed incoming mail while preparing outgoing correspondence.
- Reported messages, faxes, and correspondence to personnel promptly.
- Oversaw all incoming and outgoing courier packages, ensuring accurate cost allocation.
- Maintained inventory of office supplies through regular ordering processes.
- Verified and processed forms with accurate data entry for record-keeping.
- Arranged flights, hotel accommodations, and rental vehicles for business trips.
- Coordinated hiring advertisements and scheduled interviews effectively.
- Substituted for order desk, processed orders and supervised stock management
- Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
Administrative Assistant
ICS Refrigeration Ltd.
Surrey, Canada
01.2008 - 01.2009
- Managed daily office operations and maintained organized filing systems.
- Reviewed, edited, and finalized technician work orders to ensure accuracy, completeness, and professional presentation
- · Dispatched HVAC service calls to technicians
- Supported the Finance Department with invoicing, billing reconciliation, and financial documentation
Administrative Assistant
Temporarily Yours
Lower Mainland, Canada
01.2006 - 01.2007
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Administrative Assistant
Quantum Murray LP
Richmond, Canada
01.2005 - 01.2007
- Handled incoming communications and directed inquiries to appropriate staff members.
- Handled confidential documents in an organized fashion according to established protocol.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
Education
Grade 12 -
Richmond Senior Secondary
Richmond06-1994
Skills
- Computer proficiency
- Microsoft Office
- Attention to detail
- Customer relations
- Service orientation
References
Excellent references available upon request
Training
- First Aid & CPR/AED Level C, Alert First Aid Inc., 2024
- Serving It Right, Serving It Right, 2024
- Health Certificate (partial), Kwantlen Polytechnic University, 2018
- Food Safe Level 1, Vancouver Coastal Health, 2014
- Bookkeeping for Small Business, Richmond District College, 2013
Other Employment Experience
- Home Caregiver (p/t), Private Home, Richmond, BC, 01/01/21 - current
- Server, Legend’s Pub, Richmond, BC, 01/01/19 - 12/31/20
- Server, Jolly Macs, Surrey, BC, 01/01/09 - 12/31/11
- Staff, Playful Paws, Richmond, BC, 01/01/10 - 12/31/10
Relevant Employment Experience
- Admin Clerk/Payroll, Lofted Design, Richmond, BC, 01/01/20 - 12/31/23
- Sales Assistant, Foley’s Candies Ltd., Richmond, BC, 01/01/15 - 12/31/17
- Administrative Assistant, Foley’s Candies Ltd., Richmond, BC, 01/01/11 - 12/31/15
- Administrative Assistant, ICS Refrigeration Ltd., Surrey, BC, 01/01/08 - 12/31/09
- Administrative Assistant, Temporarily Yours, Lower Mainland, BC, 01/01/06 - 12/31/07
- Administrative Assistant, Quantum Murray LP, Richmond, BC, 01/01/05 - 12/31/07
- English Instructor/ Office Assistant, OTC Inc., Osaka, Japan, 01/01/00 - 12/31/04
Timeline
Home Caregiver (p/t)
Private Home
01.2021 - Current
Admin Clerk/Payroll
Lofted Design
01.2020 - 01.2023
Sales Assistant
Foley’s Candies Ltd.
01.2015 - 01.2017
Administrative Assistant
Foley’s Candies Ltd.
01.2011 - 01.2015
Administrative Assistant
ICS Refrigeration Ltd.
01.2008 - 01.2009
Administrative Assistant
Temporarily Yours
01.2006 - 01.2007
Administrative Assistant
Quantum Murray LP
01.2005 - 01.2007
Grade 12 -
Richmond Senior Secondary