Yumiko Kittaka
Vancouver
Summary
Accomplished sales professional with a proven track record at South China Seas Trading Ltd., enhancing customer satisfaction and streamlining store operations. Expert in POS system operations and renowned for exceptional teamwork skills. Achieved significant improvements in efficiency and customer service, demonstrating reliability and a commitment to excellence in retail environments.
Overview
24
24
years of professional experience
Work History
Retail Sales Associate
South China Seas Trading Ltd.
05.2021 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Assistant Store Manager
Kitanoya Marketing Corp.
08.2008 - 02.2012
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Sales Agent
Docomo Service Co.Ltd.,
11.2007 - 08.2008
- Assisted call-in customers with questions and orders.
- Explained features and advantages of device products or services to promote sales.
Sales Associate
H.P.France Co.Ltd.,
09.2004 - 04.2007
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Waitress
Kitanoya Marketing Corp.
10.2003 - 06.2004
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
Sales Officer
Glen Clyde Ltd.
09.2000 - 05.2003
- Enhanced customer satisfaction with timely follow-ups and personalized service.
- Responded to customer needs by answering questions and providing detailed information about product.
Education
Associate of Arts -
Toita Woman’s Junior College
Tokyo Japan03-1998
Skills
- Customer service
- Teamwork
- Retail sales
- Cash handling
- Reliability and punctuality
- Store opening and closing
- Stocking and receiving
- Retail store operations
- FLUENT IN Japanese
- POS system operations
- Stock replenishment
- Inventory audits
Languages
Japanese
Native or Bilingual
Timeline
Retail Sales Associate
South China Seas Trading Ltd.
05.2021 - Current
Assistant Store Manager
Kitanoya Marketing Corp.
08.2008 - 02.2012
Sales Agent
Docomo Service Co.Ltd.,
11.2007 - 08.2008
Sales Associate
H.P.France Co.Ltd.,
09.2004 - 04.2007
Waitress
Kitanoya Marketing Corp.
10.2003 - 06.2004
Sales Officer
Glen Clyde Ltd.
09.2000 - 05.2003
Associate of Arts -
Toita Woman’s Junior College
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