Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yumei Tang

Toronto

Summary

Experienced and hardworking restaurant professional with over 6 years in all-you-can-eat dining, progressing from waitress to supervisor. Skilled in customer service, staff supervision, and daily operations. Also trained in hotel management with supervisory experience at DoubleTree Hotel. Seeking to contribute reliability, efficiency, and hands-on experience to a busy restaurant environment.

Overview

5
5
years of professional experience

Work History

Supervisor / Waitress

Chine’s Legendary Hot Pot & BBQ
01.2016 - 01.2021
  • Greeted and seated guests in a friendly manner, providing menus and answering questions
  • Took orders, processed payments, and handled cash accurately
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Promoted to supervisor; managed daily operations and ensured customer satisfaction
  • Resolved customer issues promptly and professionally
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
  • Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests'' needs throughout their meal.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Ordered and managed restaurant supplies for front-of-house
  • Performed closing duties including cash counting and daily reports


Housekeeping Supervisor Intern

Doubletree By Hilton Hotel
01.2018 - 05.2018
  • Inspected guest rooms, suites, and public areas to ensure cleanliness and repair standards
  • Advised staff on deficiencies and instructed corrective actions
  • Supervised daily housekeeping operations including staff scheduling and task assignments
  • Communicated room availability and completed daily housekeeping reports
  • Responded to guest complaints and requests to ensure satisfaction
  • Promoted teamwork through daily communication with other departments

Education

Diploma - Hospitality - Hotel Operations Management

George Brown College
Toronto, ON
06-2018

Skills

  • Over 6 years of experience in busy restaurant environments
  • Excellent customer service and problem-solving skills
  • Team supervision, staff scheduling, and training
  • Cash handling
  • POS system operations
  • Front-of-house inventory oversight
  • Maintaining restaurant cleanliness and hygiene standards
  • Collaborating with kitchen staff to ensure smooth service flow

Languages

English
Chinese (Mandarin)

Timeline

Housekeeping Supervisor Intern

Doubletree By Hilton Hotel
01.2018 - 05.2018

Supervisor / Waitress

Chine’s Legendary Hot Pot & BBQ
01.2016 - 01.2021

Diploma - Hospitality - Hotel Operations Management

George Brown College
Yumei Tang