Experienced and hardworking restaurant professional with over 6 years in all-you-can-eat dining, progressing from waitress to supervisor. Skilled in customer service, staff supervision, and daily operations. Also trained in hotel management with supervisory experience at DoubleTree Hotel. Seeking to contribute reliability, efficiency, and hands-on experience to a busy restaurant environment.
Overview
5
5
years of professional experience
Work History
Supervisor / Waitress
Chine’s Legendary Hot Pot & BBQ
01.2016 - 01.2021
Greeted and seated guests in a friendly manner, providing menus and answering questions
Took orders, processed payments, and handled cash accurately
Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
Promoted to supervisor; managed daily operations and ensured customer satisfaction
Resolved customer issues promptly and professionally
Trained new staff members on restaurant policies, procedures, and customer service standards.
Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests'' needs throughout their meal.
Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
Ordered and managed restaurant supplies for front-of-house
Performed closing duties including cash counting and daily reports
Housekeeping Supervisor Intern
Doubletree By Hilton Hotel
01.2018 - 05.2018
Inspected guest rooms, suites, and public areas to ensure cleanliness and repair standards
Advised staff on deficiencies and instructed corrective actions
Supervised daily housekeeping operations including staff scheduling and task assignments
Communicated room availability and completed daily housekeeping reports
Responded to guest complaints and requests to ensure satisfaction
Promoted teamwork through daily communication with other departments
Education
Diploma - Hospitality - Hotel Operations Management
George Brown College
Toronto, ON
06-2018
Skills
Over 6 years of experience in busy restaurant environments
Excellent customer service and problem-solving skills
Team supervision, staff scheduling, and training
Cash handling
POS system operations
Front-of-house inventory oversight
Maintaining restaurant cleanliness and hygiene standards
Collaborating with kitchen staff to ensure smooth service flow
Languages
English
Chinese (Mandarin)
Timeline
Housekeeping Supervisor Intern
Doubletree By Hilton Hotel
01.2018 - 05.2018
Supervisor / Waitress
Chine’s Legendary Hot Pot & BBQ
01.2016 - 01.2021
Diploma - Hospitality - Hotel Operations Management