Yuliia Serdiuk
Lake Louise,AB
Summary
Energetically trained at Fairmont Chateau Lake Louise, I excel in multitasking and responsibilities, demonstrating exceptional problem-solving and customer service skills. A certified trainer, able to teach and support team members and help, my ability to understand software and collaborate effectively with team enhances operational efficiency and customer satisfaction, embodying a blend of fast and smooth work and interpersonal excellence. I am a team player who is always willing to help and happy to be part of it, but also can work alone for long period of time. I am enthusiastic about learning new things every day.
Overview
2
2
years of professional experience
Work History
Colleague Service Agent
Fairmont Chateau Lake Louise
10.2022 - Current
- Handling face to face and telephone enquiries from residents.
- Daily receipt, sorting organizing and issuing of clean uniforms and dry cleaning.
- Receiving and processing staff and hotel mail.
- Proactively promote all health and safety policies and initiates.
- Ensure a clean and safe working environment, and actively participate in health and safety initiatives
- Acquired knowledge of various duties and obligations
- Can perform multiple tasks simultaneously.
- Found methods to fix software crashes.
Education
High School Diploma -
Zaporizhzhia Technical Lyceum
Zaporizhzhia06.2020
Skills
- Pass Train The Trainer course, certified trainer
- Easy and fast to learn
- Fast working
- Easily understand computer software
- Good communication with customers
- Listening Skills
- Multitasking and Organization
- Team Collaboration
- Work alone
- Performance Goals
- Good memory
Languages
English
Professional Working
Ukrainian
Native or Bilingual
Graphic Design, Art, Music
Started my Bachelor's Degree at Khortytsia National Educational and Rehabilitation Academy in the Faculty of Media Design in September 2020, but due to war, I quit at the third grade in 2023.
Timeline
Colleague Service Agent
Fairmont Chateau Lake Louise
10.2022 - Current
High School Diploma -
Zaporizhzhia Technical Lyceum
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