Yulong (Alaric) Li
Toronto,ON
Summary
Detail-oriented worker dedicated to best-in-class organization, productivity and time management. management, also with proficient language and communication skills. Strong skilled in self-learning.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
TD Bank
Thornhill, ON
07.2022 - Current
- Educated customers on special pricing opportunities and company offerings.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Consulted with customers regarding needs and addressed concerns.
Front Desk Receptionist
PawsNatural Pet Store
Toronto, ON
07.2021 - 05.2022
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Scheduled and confirmed appointments.
- Actively promote membership cards and current offers to increase customer satisfaction and brand awareness.
Receptionist
All Season Hotel
Shanghai, China
06.2019 - 08.2019
- Processed payments and updated accounts to reflect balance changes.
- Coordinated and communicated with several customers daily to gather pertinent information for booking or room service.
- Scheduled and confirmed appointments.
Activity Assistant Coordinator
Bishop McDevitt HIgh School
Harrisburg, Pennsylvania
09.2018 - 05.2019
- Organized services such as transportation, event security, and catering.
- Volunteered to help with special events and programs by checking in participants and giving directions.
- Removed trash and debris from highways, parks and other public locations.
Education
Master of Arts - Project Management
New York University
New York City08-2025
Bachelor of Science - Biochemistry
University of Toronto
Toronto, ON05.2024
Skills
- Bilingual (Mandarin & English)
- Critical thinker
- Project and team coordination
- Scheduling
- Project management
- Customer service
Extracurricular Activities
- UTCSSA member
From Sep.2019 - to date: Organize activities and meeting for new students to get familiar with university life, in order to making connections and building relationships with each other.
- School Band Guitarist
From Jan.2018 - to May.2019: Self taught guitar through youtube videos. Built up a school band with classmate and perform at Home Coming and Christmas event.
Timeline
Customer Service Associate
TD Bank
07.2022 - Current
Front Desk Receptionist
PawsNatural Pet Store
07.2021 - 05.2022
Receptionist
All Season Hotel
06.2019 - 08.2019
Activity Assistant Coordinator
Bishop McDevitt HIgh School
09.2018 - 05.2019
Bachelor of Science - Biochemistry
University of Toronto
Master of Arts - Project Management
New York University
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