- Legally entitled to work in Canada
- Strong interpersonal skills; a positive, can-do attitude and ability to perform with various personalities,
- Reliable and dependable,
- Strong personal initiative,
- Strong oral and written communication skills,
- Open to learning and implementing technological advancements in the industry
- Ability to work independently with a sense of urgency and ability to meet deadlines by prioritizing tasks. Strong work background in customer service and administrative skills Valid driver's license and own vehicle
Hi, I’m
Yuliya Votintseva
Administrator
Winnipeg,Mb
Summary
Overview
8
years of professional experience
Work History
Northshield Windows & DoorsWinnipeg, MB
Office Manager
07.2022 - Current
Job overview
- Supervised staff members, organized schedules and delegated tasks.
- Coordinated meetings, conferences, travel arrangements and department activities.
- Experience with entering data accurately with attention to detail.
- Experience working with sensitive documentation and confidential information.
- Experience exercising initiative and sound judgement while working independently under minimal supervision.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Roots Transport Ltd., Schmidt Farms Ltd
Bookkeeper
07.2018 - Current
Job overview
- Trustworthy and good with numbers and working with cash: received payments from customers, bookkeeping and general office administration
- Strong multi-tasking skills and believe in importance of confidentiality: prepared payroll for all staff
- Strong communication and teamwork skills: provided staff with daily work lists
- Answer phones and transfer to the appropriate staff member through a Cisco phone system
- Assist customers with questions through phone, email and follow up on orders
- Process sales orders , invoicing
- Greet public and clients and direct them to the correct staff member ,
- Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and assisting every customer,
- Maintain solid product knowledge which changed continually and promoted specials and specific products to customers, according to their style and desire
- Advertised products/services available through newspaper and television advertisements
- Communicated with customers by phone to answer any questions or concern
Sales Associate Pharmasave, Morden Manitoba
11.2017 - 12.2018
Job overview
Customer service administrative assistant Cargill
04.2017 - 07.2017
Job overview
Ardene Store
Sales Associate
05.2016 - 12.2016
Job overview
Education
Academy of Learning Career CollegeWinnipeg, MB
Business Administration Diploma from Business Administration
04.2022
University Overview
Economic University
Bachelor of Finance
2015
University Overview
Skills
- Customer Complaint Resolution
- Appointment Scheduling
- Account Management
- Shipping Coordination
- Product Knowledge
- Customer Needs Assessment
- Marketing Promotions
- Customer Assistance
- Payment Processing
- Inventory Management
- Cash Drawer Management
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Adaptable and Flexible
- Service Contracts
- Attention to Detail
- Product Demonstrations
- Documentation and Reporting
Languages
English
Professional
Russian
Native/ Bilingual
References
References
References available upon request.Timeline
Office Manager
Northshield Windows & Doors
07.2022 - Current
Bookkeeper
Roots Transport Ltd., Schmidt Farms Ltd
07.2018 - Current
Sales Associate Pharmasave, Morden Manitoba
11.2017 - 12.2018
Customer service administrative assistant Cargill
04.2017 - 07.2017
Sales Associate
Ardene Store
05.2016 - 12.2016
Academy of Learning Career College
Business Administration Diploma from Business Administration
Economic University
Bachelor of Finance
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