Yuliya Malkhozova
Ajax,Ontario
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Travel / Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Unemployment
Ajax, ON
08.2022 - Current
- Communicated with people from various cultures and backgrounds on application process.
- Interviewed applicants and explained scope of different available benefits.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Developed extensive fact-checking and research skills as result of continuously reviewing different programs and options.
- Kept up-to-date with labor market information and professional developments by visiting training providers, professional bodies and employers.
Customer Service Representative
New Thai Sunrise Co., LTD
Pattaya, Thailand
01.2006 - 08.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, and presenting relevant product information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Provided information regarding charge accounts and loyalty programs.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
Sales Manager
Arka
Kherson, Ukraine
07.2003 - 12.2005
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed over 50 customer calls per day and Increased monthly sales by 20%.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
- Resolved customer issues quickly and managed accounts to increase sales and meet quotas.
- Interpreted sales and pricing policies to departmental personnel and customers
Education
Associate of Applied Science - SMM Social Media Marketing
Damir Halilov's School
Online12.2020
Master of Science - Civil Engineering And Hydromelioration Specialist
Kherson State Agrarian University
Ukraine06.2003
Bachelor of Science - Financial Analysis And Water Resources
Kherson State Agrarian University
Ukraine06.2002
Skills
- Communication
- Computer Skills
- Stress Management
- Problem Solving
- Patience
- Service / Product Knowledge
- Time Management
- Adaptability
- Proficiency in Other Languages
- Teamwork
- Upselling
- Multitasking
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
English
Professional Working
Timeline
Unemployment
08.2022 - Current
Customer Service Representative
New Thai Sunrise Co., LTD
01.2006 - 08.2022
Sales Manager
Arka
07.2003 - 12.2005
Associate of Applied Science - SMM Social Media Marketing
Damir Halilov's School
Master of Science - Civil Engineering And Hydromelioration Specialist
Kherson State Agrarian University
Bachelor of Science - Financial Analysis And Water Resources
Kherson State Agrarian University
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