Yuling Huang
Richmond,BC
Summary
Dynamic server with a proven track record at Gozen, excelling in order management and exceptional customer service. Known for enhancing guest engagement and satisfaction through attentive service and effective team collaboration. Skilled in resolving customer complaints promptly, ensuring a welcoming dining environment that fosters repeat business.
Overview
4
4
years of professional experience
Work History
Server
Gozen Sushi Bar Izakaya
09.2022 - 01.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Restaurant-server
Wah Lai Yuen Bakery + Restaurant
04.2021 - 02.2023
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Greeted new customers, discussed specials, and took drink orders.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Education
Bachelor of Arts - Visual Art
University of Victoria
Victoria, None04-2021
Skills
- Order management
- Customer service
- Food safety
- Team collaboration
- Menu knowledge
- Communication skills
- Exceptional customer service
- Guest engagement
Languages
Chinese (Cantonese)
Chinese (Mandarin)
English
Timeline
Server
Gozen Sushi Bar Izakaya
09.2022 - 01.2025
Restaurant-server
Wah Lai Yuen Bakery + Restaurant
04.2021 - 02.2023
Bachelor of Arts - Visual Art
University of Victoria
Similar Profiles
Omar Obeid PeñalosaOmar Obeid Peñalosa
Senior Business Intelligence Developer at Izakaya SushiSenior Business Intelligence Developer at Izakaya Sushi
Towhidul Islam AponTowhidul Islam Apon
Front house stuff at Chisou Sushi and IzakayaFront house stuff at Chisou Sushi and Izakaya
Ivan ParfonovIvan Parfonov
Sushi Сhef at Izakaya SushiSushi Сhef at Izakaya Sushi