Summary
Overview
Work History
Education
Skills
Timeline
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Yuliia Zolotova

Calgary,AB

Summary

Dynamic and creative professional with a proven track record in sales strategy and customer service excellence, notably at Urban Coffee. Expert in leveraging creativity and design to exceed client expectations and drive business growth. Skilled in communication and team collaboration.

Overview

9
9
years of professional experience

Work History

Freelance Illustrator

Self-employment
09.2019 - Current

I am responsible for creating captivating illustrations for children's books, branding, and custom projects. I collaborate closely with clients to bring their visions to life.

Custom T-Shirt Seller

Self-Employed | Instagram Store
Ukraine
04.2020 - 04.2021

Successfully grew sales through a custom t-shirt business on Instagram by designing appealing products, creating engaging marketing content, and building strong customer relationships. Managed orders, streamlined payments, and ensured customer satisfaction, achieving consistent revenue growth.

Barista (Manager of Coffee House)

Urban Coffee
Ukraine
09.2018 - 04.2020

I prepare and serve high-quality coffee and beverages, ensuring exceptional customer service in a fast-paced environment. I collaborate with team members to maintain smooth operations and create a welcoming customer atmosphere. Additionally, I manage work shifts for coworkers, monitor and update produce limits, and handle financial transactions quickly and accurately.

Server

Restaurant Mons Pius
Ukraine
03.2016 - 09.2018

I am responsible for delivering outstanding service by taking accurate orders, serving food and beverages promptly, and ensuring a welcoming and positive dining experience for all guests. I work collaboratively with the team to maintain smooth operations, efficiently handle financial transactions, and assist with setup, cleanup, and closing duties.

Education

BBA - Accounting

College of Transportation
Ukraine
06-2011

Skills

  • Sales Strategy and Execution
  • Customer Service Excellence
  • Creativity and Design
  • Communication Skills
  • Time Management
  • Team Collaboration
  • Cash handling
  • Multitasking and organization
  • Inventory management
  • Front counter maintenance
  • POS system operation

Timeline

Custom T-Shirt Seller

Self-Employed | Instagram Store
04.2020 - 04.2021

Freelance Illustrator

Self-employment
09.2019 - Current

Barista (Manager of Coffee House)

Urban Coffee
09.2018 - 04.2020

Server

Restaurant Mons Pius
03.2016 - 09.2018

BBA - Accounting

College of Transportation
Yuliia Zolotova