Yuliia Yeromenko
Brossard,QC
Summary
Responsibility.
Ability to communicate with people.
Persistence, desire to work for results.
Stress resistance.
Overview
31
31
years of professional experience
Work History
Training Coordinator
Sergey Azimov Sales Academy
Kiev, Ukr
06.2021 - 12.2021
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
Client Support Manager
Bank AkBars
Kiev, Ukr
04.2021 - 06.2021
- Streamlined client support processes by implementing efficient ticketing and communication systems.
- Enhanced client satisfaction with timely and effective issue resolutions.
- Collaborated closely with cross-functional teams for seamless service delivery.
- Developed comprehensive training materials to ensure consistent support quality across the team.
Sales Manager
Online School YouPro
Kiev, Ukr
10.2019 - 04.2021
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Streamlined sales processes for improved efficiency, resulting in higher conversion rates.
Project Coordinator
Online School "Accelerator"
Kiev, Ukr
01.2018 - 07.2020
- Streamlined project management processes by implementing new organizational tools and software.
- Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
- Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
Cashier
Store "Kolos"
Kiev, Ukr
11.2015 - 03.2017
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Sales Assistant
Store "Passage"
Cherkassy, Ukr
08.2010 - 08.2014
- Increased sales by building strong customer relationships and providing excellent service.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Electrical Technician
Azot Plant
Cherkassy, Ukraine
09.1990 - 07.2010
- Enhanced system efficiency by performing routine maintenance on electrical equipment and systems.
- Reduced downtime by troubleshooting and repairing faulty electrical components promptly.
- Improved energy consumption by conducting regular energy audits and implementing recommendations.
- Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.
Education
Bachelor of Science - Electrical And Computer Engineering
Yenakievo Polytechnic College
Yenakievo, Ukraine02.1990
Skills
- Materials Organization
- Performance Evaluation
- Employee Coaching
- Training Material Updates
Languages
English
Elementary
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
Additional Information
Ukrainian refuge with work permit in Canada,
Timeline
Training Coordinator
Sergey Azimov Sales Academy
06.2021 - 12.2021
Client Support Manager
Bank AkBars
04.2021 - 06.2021
Sales Manager
Online School YouPro
10.2019 - 04.2021
Project Coordinator
Online School "Accelerator"
01.2018 - 07.2020
Cashier
Store "Kolos"
11.2015 - 03.2017
Sales Assistant
Store "Passage"
08.2010 - 08.2014
Electrical Technician
Azot Plant
09.1990 - 07.2010
Bachelor of Science - Electrical And Computer Engineering
Yenakievo Polytechnic College