Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

Yuliia Yeromenko

Brossard,QC

Summary

Responsibility.

Ability to communicate with people.

Persistence, desire to work for results.

Stress resistance.

Overview

31
31
years of professional experience

Work History

Training Coordinator

Sergey Azimov Sales Academy
06.2021 - 12.2021
  • Enhanced employee performance by developing and implementing comprehensive training programs.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Increased employee retention rates through targeted training interventions and career development opportunities.
  • Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.

Client Support Manager

Bank AkBars
04.2021 - 06.2021
  • Streamlined client support processes by implementing efficient ticketing and communication systems.
  • Enhanced client satisfaction with timely and effective issue resolutions.
  • Collaborated closely with cross-functional teams for seamless service delivery.
  • Developed comprehensive training materials to ensure consistent support quality across the team.

Sales Manager

Online School YouPro
10.2019 - 04.2021
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Streamlined sales processes for improved efficiency, resulting in higher conversion rates.

Project Coordinator

Online School "Accelerator"
01.2018 - 07.2020
  • Streamlined project management processes by implementing new organizational tools and software.
  • Enhanced team collaboration through regular meetings, fostering a positive work environment for increased productivity.
  • Decreased project completion times by efficiently prioritizing tasks and delegating responsibilities to team members.
  • Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.

Cashier

Store "Kolos"
11.2015 - 03.2017
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Sales Assistant

Store "Passage"
08.2010 - 08.2014
  • Increased sales by building strong customer relationships and providing excellent service.


  • Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
  • Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.

Electrical Technician

Azot Plant
09.1990 - 07.2010
  • Enhanced system efficiency by performing routine maintenance on electrical equipment and systems.
  • Reduced downtime by troubleshooting and repairing faulty electrical components promptly.
  • Improved energy consumption by conducting regular energy audits and implementing recommendations.
  • Streamlined workflow with meticulous cable management, ensuring safe and organized workspaces.

Education

Bachelor of Science - Electrical And Computer Engineering

Yenakievo Polytechnic College
Yenakievo, Ukraine
02.1990

Skills

  • Materials Organization
  • Performance Evaluation
  • Employee Coaching
  • Training Material Updates

Languages

English
Elementary
Russian
Native or Bilingual
Ukrainian
Native or Bilingual

Additional Information

Ukrainian refuge with work permit in Canada,


Timeline

Training Coordinator

Sergey Azimov Sales Academy
06.2021 - 12.2021

Client Support Manager

Bank AkBars
04.2021 - 06.2021

Sales Manager

Online School YouPro
10.2019 - 04.2021

Project Coordinator

Online School "Accelerator"
01.2018 - 07.2020

Cashier

Store "Kolos"
11.2015 - 03.2017

Sales Assistant

Store "Passage"
08.2010 - 08.2014

Electrical Technician

Azot Plant
09.1990 - 07.2010

Bachelor of Science - Electrical And Computer Engineering

Yenakievo Polytechnic College

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Yuliia Yeromenko