Yuliia Samun
Newmarket,ON
Summary
Demonstrates exceptional attention to detail and excellent communication, fostering strong client relationships. Skilled in customer service and adept at adapting to new challenges, significantly improving operational efficiency and team collaboration.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Residential Cleaner
Twin Star Cleaning Services
06.2024 - 11.2024
- Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
- Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
- Created customized cleaning plans based on client preferences, ensuring tailored services that met specific requirements.
- Offered flexible scheduling options to accommodate client availability, demonstrating adaptability and commitment to customer satisfaction.
- Increased customer retention rates with exceptional communication skills, addressing concerns promptly, and resolving issues effectively.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
- Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
- Collaborated with other residential cleaners on larger projects, fostering a team-oriented approach to deliver exceptional results.
- Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
- Handled delicate items with care during the cleaning process thus minimizing breakage and damage.
- Assisted in the training of new staff members on company policies, procedures, and best practices for residential cleaning services.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Improved room readiness efficiency with thorough inspection and timely reporting of maintenance issues.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
- Provided detailed cleaning services for private residences, leading to repeated booking requests from satisfied clients.
- Maintained safety standards by promptly addressing spills and potential hazards in high-traffic areas.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Store Associate
New Yorker
08.2021 - 07.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support
- Addressed customer inquiries and issues swiftly, showcasing excellent communication proficiency.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Briefed customers regarding shop promotions and discounts by providing coupons and flyers to increase sales.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Master of Arts -
Hryhorii Skovoroda University
Pereiaslav-Khmelnytskyi, Ukraine12-2023
Bachelor of Arts -
Separate Struktural Subdivision
Kyiv, Ukraine06-2021
Bachelor of Arts -
College of Information Technology And Land Managem
Kyiv, Ukraine06-2019
Skills
- Customer Service
- Customer Assistance
- Attention to Detail Focus
- Team Collaboration
- Store Cleanliness Maintenance
- Flexible Schedule Adaptability
Languages
Certification
- Certification Germany-Test (B1)
Timeline
Residential Cleaner
Twin Star Cleaning Services
06.2024 - 11.2024
Store Associate
New Yorker
08.2021 - 07.2022
- Certification Germany-Test (B1)
Master of Arts -
Hryhorii Skovoroda University
Bachelor of Arts -
Separate Struktural Subdivision
Bachelor of Arts -
College of Information Technology And Land Managem
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