Yuliia Petriv
Edmonton,AB
Summary
I`m an active, motivated and goal-oriented person, looking for a job where I can use my energy and persistence to perform routine tasks and provide quality services, as well as develop my soft skills and gain work experience. Focused on being productive and safety-minded at all times.
Overview
13
13
years of professional experience
Work History
Owner and Shop operator
Ivano-Frankivsk
08.2018 - 02.2023
- Managing all aspects of the business, including ordering merchandise, inventory control, handling product receipts and returns
- Directly engaging with customers and providing high level of customer satisfaction
- Effective collaboration with suppliers to ensure adequate stock levels and proper documentations.
Cashier
LCC PrivatBank, Ivano-Frankivsk
04.2014 - 07.2018
- Welcomed customers and helped determine their needs
- Operated cash register for cash, and credit card transactions with excellent accuracy levels
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with returns, refunds and resolving transaction issues
- Addressed customer needs and made product recommendations to increase sales
- Processed refunds and exchanges in accordance with company policy
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked
Customer Service Specialist
LCC PrivatBank, Ivano-Frankivsk
03.2011 - 04.2014
- Accomplished multiple tasks within established timeframes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Provided primary customer support to internal and external customers
Cashier
LCC PrivatBank, Ivano-Frankivsk
06.2010 - 03.2011
- Operated cash register for cash, and credit card transactions with excellent accuracy levels
- Greeted customers entering store and responded promptly to customer needs
- Built relationships with customers to encourage repeat business
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Assisted customers with returns, refunds and resolving transaction issues
- Answered questions about store policies and addressed customer concerns
Education
Master`s Degree - Economy (Banking)
Ivan Franko National University of Lviv
Lviv, Ukraine06.2009
Bachelor`s Degree - Economy
Ivan Franko National University of Lviv
Lviv, Ukraine06.2008
Skills
- Fast Learner
- Strong analytical and problem-solving skills
- Ability to work well in team
- Excellent communication and interpersonal skills
- Schedule Management
- Email Communication
- Grammar Understanding
Additional information
LANGUAGES
Ukrainian - Fluent
English – Upper-Intermediate
German - Beginner
REFERENCES
Roksolana Pashko
PrivatBank
Roksolana.pashko@privatbank.ua
+380673420153
Timeline
Owner and Shop operator
Ivano-Frankivsk
08.2018 - 02.2023
Cashier
LCC PrivatBank, Ivano-Frankivsk
04.2014 - 07.2018
Customer Service Specialist
LCC PrivatBank, Ivano-Frankivsk
03.2011 - 04.2014
Cashier
LCC PrivatBank, Ivano-Frankivsk
06.2010 - 03.2011
Master`s Degree - Economy (Banking)
Ivan Franko National University of Lviv
Bachelor`s Degree - Economy
Ivan Franko National University of Lviv
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