Yuliia Nechytailo
St. John's,NL
Summary
A dedicated, responsible and positive minded receptionist and customer service agent with strong communication skills. More than 4 years of experience in customer service, administration and front desk in 3 different countries. Ability to work in multinational and multicultural environment and attend customers in 4 different languages. Goal-oriented team player committed to contribute to a company’s growth.
Overview
5
5
years of professional experience
Work History
Receptionist
Mango Haus
Aqaba, Jordan
03.2023 - 08.2023
- Managed company’s web site, handled reservations, answered inquiries, provided information about the accommodation and it’s activities via e-mail, phone and social medias
- Realized front desk operations, received and welcomed guests, assisted them with check in and check out, gave a tour around the property
- Assisted guests with tours, transport and restaurants reservations, organized and scheduled transfers
- Handled cash and card payments keeping accurate records of it’s detail
- Controlled supplies stock, managed cleaning and maintenance personnel schedules
Personal Assistant
“El Gauchito”, meat shop and meat producing company
Punta Arenas, Chile
03.2020 - 09.2022
- Performed a list of administrative tasks on demand of the owner - communicated with merchandise suppliers via phone and e-mail, arranged advertisements, coordinated worker’s schedules and day duties
- Assisted in sales hall, performed cashier duties in peak hours
- Handled customer’s complaints and offered adequate solutions to increase the level of client’s satisfaction
- Compiled and managed financial documents and reports
- Supervised livestock sale and purchase operations , what included performing trips to different farms and cities all over the country
- Planned and organized work related and personal trips of the owner and staff to different destinations within Chile
Customer Service Agent /Front Desk Receptionist
Mavka Dent
Poltava, Ukraine
07.2018 - 08.2019
- Communicated with clients via internal online chat system, e-mail, and phone calls , provided accurate information about company’s services and rates
- Scheduled appointments and gave a further assistance if required
- Informed customers about companies discounts and special offers
- Combined previous tasks with reception duties greeting customers in person, offering them a compliment treatment and handling payments
Education
Expert On Social And Political Development of Countries And Regions / Interpreter From Spanish - International Regional And Cultural Studies
Taras Shevchenko National University of Kyiv
Kyiv, Ukraine 06-2018
Bachelor of Country Studies With Honors -
Taras Shevchenko National University of Kyiv
Kyiv, Ukraine 06-2016
Skills
- Office Management
- Recordkeeping and bookkeeping
- Administrative Support
- Microsoft Office
- Travel Planning
- Multitasking and prioritization
- Multilingualism
- Flexibility
- Positivity
- Strong communication skills
- Empathy
Timeline
Receptionist
Mango Haus
03.2023 - 08.2023
Personal Assistant
“El Gauchito”, meat shop and meat producing company
03.2020 - 09.2022
Customer Service Agent /Front Desk Receptionist
Mavka Dent
07.2018 - 08.2019
Expert On Social And Political Development of Countries And Regions / Interpreter From Spanish - International Regional And Cultural Studies
Taras Shevchenko National University of Kyiv
Bachelor of Country Studies With Honors -
Taras Shevchenko National University of Kyiv
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