Yuliia Lohinova
Richmond,BC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized Call Center Agent offering 10-year career in sales and customer service. Committed to quickly and thoroughly answering customer questions. Experienced in training new employees on processes and procedures.
Overview
10
10
years of professional experience
Work History
Call Center Operator
Raiffeisen Bank Aval
10.2012 - 06.2022
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Recommended products to customers, thoroughly explaining details.
Education
Master - Finance
Simon Kuznets Kharkiv National University of Econo
Kharkiv06.2013
Skills
- Customer Communication
- Corporate Standards
- Call Reception
- Customer Needs Assessment
- Administrative Duties
- Call Transfers
- Creative Solutions
- Online Chat
- Call Center Operations
- Calm and Professional Under Pressure
Timeline
Call Center Operator
Raiffeisen Bank Aval
10.2012 - 06.2022
Master - Finance
Simon Kuznets Kharkiv National University of Econo
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