YULIIA KILIMNIK

Was responsible for driving projects, closing the full sales cycle, growing the pipeline, preparing accurate forecasts, planning activities and events for increasing the visibility and revenue. Managing accounts of 50+ channel partners.

AWARDS: Best Project of the Year Award.

ACHIEVEMENTS:

• Developed and implemented channel strategies to maximize sales and profitability. Created, maintained and managed relationships with key retail partners and distributors. Achieved yearly targets, managed to win new projects in the new sales territory, built strong relationship with VP- and C-suite leaders of partner and customer companies.
• Was working on an extraordinary situation with C-level executives and Legal department as the only sales representative selected. The resolved cases helped to prevent severe financial consequences for the company, an estimated 1+ millions euros.

AWARDS: Operational Excellence Award, 100% Club Award.

ACHIEVEMENTS:

• Co-established a new process of partner interview & onboarding. This saved up to 30% of the time spent on the same process before. The updated process led to improving the approach for the partner's education and increasing customer satisfaction by 40%.
• Organized training sessions for 100+ channel partners on new products or services. Led 30+ webinars. Presented at 20+ live events.

• Developed and managed emergency response plans for critical situations for Microsoft premier customers within strict KPIs.
• Coordinated with internal teams to ensure timely resolution of critical events.

Managed 20+ employees on shifts, distributing, organizing tasks, managing schedule, resolving issues.

ACHIEVEMENTS:

• Organized a motivating competition for the support agents after the necessary staff cuts, which resulted in reaching 100% of monthly targets and uniting the teams after a serious decrease in the results.
• Increased conversion rate by 50% on average.

Was responsible for supporting and assisting customers, resolving customer inquiries and complaints.

AWARDS:

The Best QA results for Resolving a Problematic Case; The Best Employee Using a Creative Approach; The Best Issue Resolution.