Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yuliia Haidanka

Milton,ON

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

7
7
years of professional experience

Work History

Florist

Cvit
10.2024 - 04.2025
  • Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
  • Prepared potted plants and bouquets based on customer requirements.
  • Utilized floral design techniques to craft unique floral arrangements.
  • Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
  • Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.

Restaurant Waiter

Mito Sushi
11.2023 - 09.2024
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas for optimal guest experience.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.
  • Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
  • Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.

Waiter's Assistant

Gastrohouse
06.2023 - 08.2024
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Communicated with kitchen staff to enable accurate food preparation.
  • Arranged tables and chairs for special occasions and events.
  • Greeted customers and provided menus upon arrival to dining room.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted with bussing tables and cleaning up spills.

Hotel Waiter

Zafishowani
11.2022 - 10.2023
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Maintained clean and organized table settings, ensuring a comfortable and inviting atmosphere for guests.
  • Handled high-pressure situations during peak hours while maintaining professional demeanor and prioritizing guest needs.
  • Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
  • Coordinated with banquet staff during events to ensure seamless execution of service plans for large groups of attendees.
  • Assisted in training new waitstaff, sharing best practices to improve team performance and guest satisfaction levels.

Seller

Leviatan
11.2022 - 09.2023
  • Operated cash register to process payments and provided receipts to establish proof of transaction.
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Packed, labeled, and shipped products to customers, providing accurate delivery timelines.
  • Utilized product knowledge to educate customers on features and benefits.

Restaurant Waiter

Stogi Plaza
05.2022 - 10.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Warehouse Worker

Mavista
11.2021 - 05.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.

Clothes Seller

Euroshop
03.2020 - 11.2021
  • Collaborated with team members to achieve monthly sales targets, contributing to overall store success.
  • Increased customer satisfaction by providing personalized fashion advice and recommendations.
  • Facilitated a welcoming shopping atmosphere that encouraged new clients to return regularly while also building rapport with existing ones.
  • Managed cash register transactions accurately while adhering to company security procedures.
  • Promoted store events and special promotions through effective communication with customers.

Tour Guide

Odeon Group
05.2019 - 09.2019
  • Built personal relationships with guests to promote positive experiences.
  • Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
  • Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
  • Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
  • Received numerous positive reviews from clients, reflecting strong communication skills and in-depth knowledge of tour subjects.
  • Collaborated with local businesses to include exclusive stops on tours, enhancing guests' experiences and supporting community.

Hotel Waiter

Sunny Beach Resort
06.2018 - 08.2018
  • Streamlined order-taking processes by effectively communicating with both guests and kitchen staff, minimizing errors and wait times.
  • Collaborated with kitchen staff to accommodate special dietary requests, resulting in positive guest feedback.
  • Participated in regular staff meetings to discuss ways of improving overall hotel services, fostering a culture of continuous improvement among colleagues.
  • Assisted in menu development by providing feedback on popular dishes and suggesting seasonal specials based on guest preferences.
  • Completed ordered with speed and accuracy, maintaining exceptional service standards each day.
  • Kept work environments, equipment and trays clean and sanitized for guests.
  • Answered detailed questions about menu items, contents and preparation methods to help guests make informed decisions.

Education

Bachelor of Science - Law

Ternopil National Economic University
Ukraine
05-2021

Bachelor of Science - Tourism Management

Ivano-Frankivsk National University
Ukraine
05-2021

Skills

  • Flower arranging
  • Sales and service-oriented
  • Customer Service-oriented
  • Bouquet wrapping
  • Customer service
  • Order taking
  • Cleanliness
  • Problem-solving
  • Cash handling
  • Picking and packing
  • Self-motivated and disciplined
  • Cleaning and organizing

Languages

English
Limited Working
Polish
Professional Working
Ukrainian
Native or Bilingual
Russian
Full Professional

Timeline

Florist

Cvit
10.2024 - 04.2025

Restaurant Waiter

Mito Sushi
11.2023 - 09.2024

Waiter's Assistant

Gastrohouse
06.2023 - 08.2024

Hotel Waiter

Zafishowani
11.2022 - 10.2023

Seller

Leviatan
11.2022 - 09.2023

Restaurant Waiter

Stogi Plaza
05.2022 - 10.2022

Warehouse Worker

Mavista
11.2021 - 05.2022

Clothes Seller

Euroshop
03.2020 - 11.2021

Tour Guide

Odeon Group
05.2019 - 09.2019

Hotel Waiter

Sunny Beach Resort
06.2018 - 08.2018

Bachelor of Science - Law

Ternopil National Economic University

Bachelor of Science - Tourism Management

Ivano-Frankivsk National University

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Yuliia Haidanka