Rafael David Briceno
Sherwood Park,AB
Summary
Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.
Overview
9
9
years of professional experience
Work History
SALES ASSOCIATE
Dollarama
09.2023 - 01.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Handled customer inquiries and resolved issues promptly, demonstrating strong problem-solving skills and dedication to customer service excellence.
- Maintained a clean, organized, and visually appealing sales floor, ensuring an enjoyable shopping experience for customers.
SALES ASSOCIATE
The Gem
01.2023 - 06.2023
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
SALES ASSOCIATE
Comfy
01.2015 - 07.2022
- Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on the sales floor.
- Boosted store sales by effectively cross-selling and upselling products to customers.
- Streamlined checkout process for customers, reducing wait times and enhancing overall shopping experience.
- Conducted product demonstrations for customers, showcasing features and benefits while answering questions to facilitate informed purchasing decisions.
- Contributed to sales growth by effectively upselling and cross-selling products based on customers'' needs and preferences.
Education
BACHELOR IN MANAGEMENT OF FOREIGN ECONOMIC ACTIVITY -
Donetsk State University of Management
Donetsk, Ukraine06.2008
Skills
- Customer service
- Teamwork and Collaboration
- Upselling techniques
- Problem-solving aptitude
- Attention to detail
- Positive Customer Engagement
- Strong Communication and Interpersonal Skills
- Organization
Languages
Ukrainian
Russian
English
Timeline
SALES ASSOCIATE
Dollarama
09.2023 - 01.2024
SALES ASSOCIATE
The Gem
01.2023 - 06.2023
SALES ASSOCIATE
Comfy
01.2015 - 07.2022
BACHELOR IN MANAGEMENT OF FOREIGN ECONOMIC ACTIVITY -
Donetsk State University of Management
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