Summary
Overview
Work History
Education
Skills
Websites
Timeline
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YULIIA BURLAK

Toronto,ON

Summary

I am a high-energy, self-motivated Business-Administration Marketing graduate eager to apply experience and practice new skills by maximizing customer satisfaction and brand loyalty. I possess a comprehensive knowledge at maintaining strategic communication plans and implementing community outreach programs.

Overview

3
3
years of professional experience

Work History

Client Success Manager

TapMango
07.2023 - Current
  • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
  • Reached out to accounts regularly to check on needs, understanding business operations and offer services.
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.

STUDIO ADMINISTRATOR/MARKETING-SOCIAL MEDIA COORDINATOR

Fitness Club
12.2022 - 07.2023
  • Handled all monthly administrative processes as laid out by GM
  • Created and implemented company's social media presence (Instagram, Tik Tok
  • Facebook) by developing original content and suggesting creative ways for promoting the brand, attracting an average of 7-10 customers weekly
  • Organized a wide range of events such as in-studio competitions, logistics, decoration and menu, while maintaining social media accounts on an average 1-2 posts and 10-15 stories per event
  • Created a targeted and personalized email campaign for lead generation to promote brand awareness, boosting sales by 40% and clientele base by 15%
  • Developed and executed annual marketing plans for digital, social media and direct mail campaigns.

ADMINISTRATIVE ASSISTANT/SALES ASSOCIATE

Orangetheory Fitness
01.2021 - 12.2022
  • Accurately completed administrative tasks including invoicing, scheduling, and correspondence
  • Reached out to 100-200 prospects daily by making outbound cold calls and sending emails
  • Successfully performed up-to-date sales strategies by increasing company's revenue by 36%
  • Trained up to 10 sales associates in running the POS system and Mindbody
  • Software, customer service practices, and opening and closing processes
  • Build out lead generation engine through Orangebook and cold email, resulting in 30% increases in revenue.

Coffee Barista

Zaza Espresso Bar
07.2020 - 05.2021
  • Brewed and served coffee, tea, and other non-alcoholic drinks according to company standards.
  • Maintained cleanliness and sanitation of customer-facing work area and dining room space to meet governmental and organizational safety and health guidelines.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Handled OLTP systems, payment processing, cash change and issuing of receipt.

Education

Certificate - UX Design

Brain Station
Toronto
08.2023

Advanced Diploma of - Business Administration Marketing

George Brown Collage
05.2022

Skills

  • Develop strategies and an integrated
  • Marketing communication plan
  • Idea Brainstorming
  • Outstanding organizational skills
  • Social Media Content Creation (Instagram, Tik
  • Tok, Facebook)
  • Languages: Ukrainian, Russian, Polish
  • MS Office Systems Software including Excel
  • Word and PowerPoint
  • UX Design

Timeline

Client Success Manager

TapMango
07.2023 - Current

STUDIO ADMINISTRATOR/MARKETING-SOCIAL MEDIA COORDINATOR

Fitness Club
12.2022 - 07.2023

ADMINISTRATIVE ASSISTANT/SALES ASSOCIATE

Orangetheory Fitness
01.2021 - 12.2022

Coffee Barista

Zaza Espresso Bar
07.2020 - 05.2021

Certificate - UX Design

Brain Station

Advanced Diploma of - Business Administration Marketing

George Brown Collage

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YULIIA BURLAK