Yuliia Borys YB
Surrey
Summary
A results-driven sales professional with over 4 years of experience in sales looking to leverage excellent communication and relationship-building skills to drive revenue growth and customer satisfaction . Adept at identifying client needs, delivering tailored solutions, and achieving sales targets in competitive environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Export Customer Service Representative
Gillespie Munro Inc
03.2024 - Current
- Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
- Coordinated with finance teams to manage invoicing processes and resolve payment disputes promptly, maintaining healthy cash flow for the organization.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
- Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
- Trained new team members on company policies and procedures, resulting in consistent service delivery across the team.
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Investigated and resolved customer inquiries and complaints quickly.
Salesperson
Building 360
04.2024 - 10.2024
- Worked to build relationships with customers and built potential for additional sales.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
LOGISTIC CUSTOMER SERVICE REPRESENTATIVE/DOCUMENTATION SPECIALIST
Montship Inc.
04.2022 - 03.2024
- Managed export documentation, ensuring compliance with international regulations (CERS/AES)
- Implemented process improvements for increased efficiency
- Coordinate and process customer sales orders promptly and efficiently
- Monitor and manage customer accounts in CRM and shipping profiles
- Verify the accuracy and timeliness of required order and shipment documentation, including order pack lists and bill of lading
- Cultivate and sustain effective relationships with customers to ensure clarity, understanding, and documentation of sales orders and terms
SALES MANAGER
JBM Future Invest
11.2018 - 12.2021
- Managing an office of 23+ sales Reps and maintaining high sales performance
- Reaching sales quotas and applying proactive management strategies and enhancing sales training
- Contacting prospective clients, assessing their requirements then selling them the company products and services
- Developed and implemented comprehensive salesperson training program
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
- Consistently exceeded monthly and quarterly sales targets by 80% through proactive prospecting and relationship management
- Successfully closed deals, contributing to a high increase in annual revenue.
SALES AGENT AND SALES MANAGER
Golden Solutions Group
05.2015 - 11.2018
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns
- Offered each customer personalized approach to boost sales
- Performed cold-calling and follow-ups with leads to secure new revenue
- Logged reports, expenses, receipts and sales documents into digital database
- Identified new targets, developed new business opportunities and presented product lines to customers
Education
High School Diploma -
Liceum
Novovolynsk, Volyn RegionBachelor - English Philology of Business Administration
PWSZ POLAND
05.2011
Skills
- Time management
- Communication skills
- Attention to details
- Sales Strategy Development
- Negotiation & Closing Techniques
- CRM Software knowledge
- Market Research & Trend Analysis
- Team Collaboration & Leadership
- Problem Solving
- Excellent Communication & Presentation Skills
Languages
English
Full Professional
Polish
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Stand-up Paddleboarding (SUP)
- Rock Climbing
- Backpacking and Hiking
Timeline
Salesperson
Building 360
04.2024 - 10.2024
Export Customer Service Representative
Gillespie Munro Inc
03.2024 - Current
LOGISTIC CUSTOMER SERVICE REPRESENTATIVE/DOCUMENTATION SPECIALIST
Montship Inc.
04.2022 - 03.2024
SALES MANAGER
JBM Future Invest
11.2018 - 12.2021
SALES AGENT AND SALES MANAGER
Golden Solutions Group
05.2015 - 11.2018
High School Diploma -
Liceum
Bachelor - English Philology of Business Administration
PWSZ POLAND
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