Yuliia Borys YB
Surrey
Summary
A results-driven sales professional with over 4 years of experience in sales looking to leverage excellent communication and relationship-building skills to drive revenue growth and customer satisfaction . Adept at identifying client needs, delivering tailored solutions, and achieving sales targets in competitive environments.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Export Customer Service Representative
Gillespie Munro Inc
Vancouver, BC
03.2024 - Current
- Assisted in the development of standard operating procedures for the Export Customer Service department, increasing overall efficiency.
- Coordinated with finance teams to manage invoicing processes and resolve payment disputes promptly, maintaining healthy cash flow for the organization.
- Managed a high volume of customer inquiries via email, phone calls, or face-to-face interactions daily while maintaining professionalism under pressure.
- Collaborated with sales, logistics, and warehouse teams to ensure timely deliveries of export products.
- Trained new team members on company policies and procedures, resulting in consistent service delivery across the team.
- Monitored shipment statuses closely and proactively updated clients on potential delays or discrepancies.
- Investigated and resolved customer inquiries and complaints quickly.
Salesperson
Building 360
Vancouver, BC
04.2024 - 10.2024
- Worked to build relationships with customers and built potential for additional sales.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
LOGISTIC CUSTOMER SERVICE REPRESENTATIVE/DOCUMENTATION SPECIALIST
Montship Inc.
Vancouver, Canada
04.2022 - 03.2024
- Managed export documentation, ensuring compliance with international regulations (CERS/AES)
- Implemented process improvements for increased efficiency
- Coordinate and process customer sales orders promptly and efficiently
- Monitor and manage customer accounts in CRM and shipping profiles
- Verify the accuracy and timeliness of required order and shipment documentation, including order pack lists and bill of lading
- Cultivate and sustain effective relationships with customers to ensure clarity, understanding, and documentation of sales orders and terms
SALES MANAGER
JBM Future Invest
Kiev, Ukraine
11.2018 - 12.2021
- Managing an office of 23+ sales Reps and maintaining high sales performance
- Reaching sales quotas and applying proactive management strategies and enhancing sales training
- Contacting prospective clients, assessing their requirements then selling them the company products and services
- Developed and implemented comprehensive salesperson training program
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports
- Consistently exceeded monthly and quarterly sales targets by 80% through proactive prospecting and relationship management
- Successfully closed deals, contributing to a high increase in annual revenue.
SALES AGENT AND SALES MANAGER
Golden Solutions Group
Lutsk, Ukraine
05.2015 - 11.2018
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions, and concerns
- Offered each customer personalized approach to boost sales
- Performed cold-calling and follow-ups with leads to secure new revenue
- Logged reports, expenses, receipts and sales documents into digital database
- Identified new targets, developed new business opportunities and presented product lines to customers
Education
High School Diploma -
Liceum
Novovolynsk, Volyn RegionBachelor - English Philology of Business Administration
PWSZ POLAND
05.2011
Skills
- Time management
- Communication skills
- Attention to details
- Sales Strategy Development
- Negotiation & Closing Techniques
- CRM Software knowledge
- Market Research & Trend Analysis
- Team Collaboration & Leadership
- Problem Solving
- Excellent Communication & Presentation Skills
Languages
English
Full Professional
Polish
Full Professional
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Interests
- I enjoy helping others and giving back to the community
- Stand-up Paddleboarding (SUP)
- Rock Climbing
- Backpacking and Hiking
Timeline
Salesperson
Building 360
04.2024 - 10.2024
Export Customer Service Representative
Gillespie Munro Inc
03.2024 - Current
LOGISTIC CUSTOMER SERVICE REPRESENTATIVE/DOCUMENTATION SPECIALIST
Montship Inc.
04.2022 - 03.2024
SALES MANAGER
JBM Future Invest
11.2018 - 12.2021
SALES AGENT AND SALES MANAGER
Golden Solutions Group
05.2015 - 11.2018
High School Diploma -
Liceum
Bachelor - English Philology of Business Administration
PWSZ POLAND